Erin Duncan

Marketing Product Director, Sercante

My Background

I’m the Marketing Product Director at Sercante. I spent the beginning of my career client side as a Salesforce and Account Engagement (f.k.a Pardot) Admin, but for the last 10 years I have been partner side. My focus is enabling customers and the community on the Salesforce Marketing platforms and helping others accelerate their Salesforce Marketing learning journey.

My Expertise

My expertise focuses on implementations, migrations, and optimizations of the Marketing and Salesforce platforms. I strive to break down technical concepts and share real-world examples to help spark creativity for users.

When I'm Not Writing ...

I enjoy gardening, spending time with my family and my 3 dogs, and running.

May 6, 2026

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