Kat Holmes, Author - Salesforce

My background

Kat Holmes is the former EVP, Chief Experience and Design Officer at Salesforce, where she drove the future of AI, customer relationships, and trusted technology. Author of the best-selling "Mismatch: How Inclusion Shapes Design," Holmes leads multidisciplinary teams to build fast, easy, and compelling user experiences. Her work has been featured by NPR, BBC, Forbes, and The Economist, and she was named one of Fast Company's Most Creative People in Business. Formerly at Microsoft and Google, she's led experience design for some of the most influential tech in the world.

Kat's latest articles

Illustration of a long table with diverse co-workers sitting and standing with their computers. There's a collage of shapes in the background that represent digital screens and connectivity.

Blog

Design Jobs Are Getting an AI Makeover

Four types of critical skills will help you thrive with AI to design great customer experiences.

On a purple-blue gradient background is an illustration of a mountain range, with beams of light topped with nodes that represent agents. There's an aurora in the sky.

Blog

Welcome to a New Era of Experience with AI Agents

AI agents are a new type of end user that needs agent-friendly design so they can interact with your business and generate valuable outcomes.

Illustration of the back of a woman with braided hair, working at a computer. There are Matrix-like networks superimposed on an office scene with lots of people blurred out in the background. The tones are orange and purple and futuristic.

Blog

3 Tips to Design Trusted Generative AI

In design, focusing on day-to-day usability and collaboration with your team – and AI – are essential.

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