Serving as Chief Consumer Officer for Piedmont Healthcare, Katie Logan is responsible for the development and execution of Piedmont's experience strategy. She leads the practices and innovations that emphasize the consistent delivery of patient-centered care, while transforming access, choice, and overall experience through both digital and traditional channels, including Piedmont’s Patient Connection Center.
As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
