Yixin Mao is a Senior Manager in applied science, leading efforts including Salesforce Trust Layer, Agentforce Guardrails and other ML/AI projects. She has led various end-to-end development and productization of products in areas like conversational AI, generative AI and retrieval systems.
My expertise
Conversational AI, Generative AI, retrieval systems
When I'm not working
When I'm not writing, I enjoy staying active and exploring parks and neighborhoods in the bay area.
As businesses increasingly turn to AI-driven customer relationship management (CRM) solutions, safeguarding user interactions from harmful or inappropriate content becomes essential. Salesforce’s large language models (LLMs) are trained on vast datasets, which occasionally…
Generative AI (GenAI) technologies are increasingly integrated into every part of our daily workflow, from drafting emails to generating and fixing code with large language models (LLMs) and agents. Ensuring the safety and…
