The typical contact center setup involves desktops with multiple monitors. In a working-from-home environment, this isn’t always feasible. There is a risk for blackouts and possibly a lack of space needed for a full workstation.
For the most successful setup, provide laptops with enough memory and processing power along with a high-quality headset so agents can easily perform their job functions. Cloud applications are also a must so everyone can access your systems, regardless of where they are located.
If an agent is deaf or visually- or hearing-impaired, provide proper assistive technologies, such as screen readers or keyboard shortcuts. To help agents make their workstations more comfortable, offer a one-time stipend to purchase an additional monitor, desk chair, or other office item.