March 27, 2020

Updates on Salesforce Safety and Wellbeing Actions

 

Update on Our COVID-19 Actions

March 27, 2020

Our hearts go out to everyone impacted by the COVID-19 virus — particularly those who are sick, and their families. As the pandemic persists, we continue to monitor it around the clock and want to provide an update on the latest steps we’ve taken to care for our employees, customers, partners and our communities.

All Salesforce offices in North America, EMEA, APAC and LATAM remain closed, and our employees are working from home. We continue to pay our vendor hourly service providers during this time.

Our top priority remains the physical and mental health of our employees and their families. A recent internal survey showed that 36% are reporting mental health issues during this stressful time. We’re offering virtual workouts and meditations led by mindfulness teacher Jack Kornfield and the Plum Village Monastics. And we’ve been fortunate to have speakers including Thrive Global Founder and CEO Arianna Huffington, Dr. David Agus, MD, and UCSF psychiatrist Dr. Kim Norman, MD join us to discuss how to manage anxiety and help our children and families through this difficult time. Finally, we’re thankful we can commit to not doing any significant layoffs for the next 90 days.

We are also making some of our technology available for free for a period of time to help our customers and partners navigate through the crisis. This week, we launched Salesforce Care rapid response solutions to help companies stay connected to their employees, customers and communities. This is in addition to making Quip Starter available to any business and providing access to Health Cloud for healthcare systems experiencing an influx of COVID-19 requests. And governments and organizations around the world are using Tableau’s COVID-19 data hub to see and understand data about the pandemic.

Finally, we continue to support our local communities at the local, national and global levels.

To date, we’ve donated $3 million to UCSF’s COVID-19 Response Fund, the CDC Foundation's Emergency Response Fund and San Francisco’s Give2SF Fund. As always, we’re matching employee donations to eligible organizations.

This week, we contributed medical masks to the UCSF hospital system in San Francisco, the Telangana State Medical Services and Infrastructure Corporation in Hyderabad and SOS Médecins in Paris. In Israel, we donated to Magen David Adom to support its emergency response to the virus.  And we are working hard across all of our resources and relationships to deliver additional masks and critical personal protective equipment to hospitals and medical professionals.

We'll continue to provide further updates. In the meantime, we each have a role to play in upholding our civic duty to lessen the risk for everyone. If we each do our part, we can save lives.

Amy Weaver
President & Chief Legal Officer
Salesforce

You can learn more about precautionary measures we’re taking in our previous posts seen below:

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An Update on TrailheaDX

March 27, 2020

Since its inception, TrailheaDX has quickly become a must-attend developer conference, helping Trailblazers skill up for the future, get hands-on experience, learn from product leaders, and find new ways to build apps and extend the power of the Salesforce Customer 360 Platform.

But given the evolving situation with COVID-19, we have decided there will be no physical presence for TrailheaDX or TrailheaDX Bootcamp this year. Instead, we will reimagine TrailheaDX as a virtual experience. Nothing is more important than the health and safety of our customers, partners, and employees.

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An Update on our Offices in North America and EMEA

March 16, 2020

All of our employees around the globe have been strongly encouraged to work from home. Given the escalation of local governments’ guidance within our some of our communities, we are moving  to a "hard close" of our offices in North America and EMEA through at least April 15. And we will continue to pay our vendor hourly service providers, who are an important part of our family.

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Update from Marc Benioff

March 16, 2020

Salesforce Chair and Chief Executive Officer Marc Benioff addresses Salesforce customers in a new blog post, here

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An Update on our Global Workforce Plans

March 15, 2020

We are now strongly encouraging all employees across Argentina, Australia, India, Mexico and New Zealand to work remotely. We’ve made this decision based on guidance from local leaders and governments and in service to protecting our employees, their families and our communities. During this time, we will continue to pay our vendor hourly service providers, who are an important part of our family.

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Supporting San Francisco and our Communities Across California

March 14, 2020

To support the community in which Salesforce is headquartered, the company will donate $1.5M to the City of San Francisco’s Give2SF fund to support its emergency response to the coronavirus crisis.

And in an open letter to Governor Gavin Newsom, Salesforce CEO Marc Benioff joined 170 California business leaders to respectfully request that the State of California offer free drive-thru or walk-up COVID-19 testing in every county within 48 hours.

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An Update on Connections and Upcoming Salesforce Events

March 13, 2020

At Salesforce, Connections has always been a special event for us to share the latest marketing, commerce and service innovations and come together with the Trailblazer community.

But as the COVID-19 situation continues to evolve, we recognize our responsibility to ensure the safety and wellbeing of our customers, partners, employees and communities above all else. After careful consideration, we’ve decided there will be no physical event for Connections and we will instead reimagine the conference as a virtual experience that will deliver a full program of inspiring sessions and educational content. We are disappointed to miss seeing everyone in Chicago, but we know this is the right path forward for the community.

Salesforce.org’s Higher Ed Summit as well as Salesforce World Tours and Basecamps in April will also be replaced with new virtual experiences. World Tour Toronto and World Tour London will be postponed to later in the year.

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Our Latest Workforce Plans in North America and EMEA

March 12, 2020

We are strongly encouraging all employees across the United States, Canada, as well as Europe, Middle East, and Africa (EMEA) to work remotely, including all European countries, the United Kingdom, Israel and Morocco. We’ve made this decision based on guidance from local leaders and governments, and in service to protecting our employees, their families and our communities. During this time, we will continue to pay our vendor hourly service providers, who are an important part of our family.

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Update from Marc Benioff

March 11, 2020

Salesforce Chair and Chief Executive Officer Marc Benioff details Salesforce's latest efforts to help those affected by the COVID-19 outbreak, here.

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Doing our Part in New York State

March 8, 2020

Along with our employees based in Washington State and California, we are strongly encouraging all employees across New York State to work remotely for the month of March. We’ve made this decision out of an abundance of caution and in service to protecting our employees, their families and our communities. During this time, we will continue to pay our vendor hourly service providers, who are an important part of our family.

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Doing our Part in California

March 7, 2020

Along with our employees in Washington State, we are strongly encouraging all employees across California to work remotely for the month of March. We’ve made this decision out of an abundance of caution and in service to protecting our employees, their families and our communities. During this time, we will continue to pay our vendor hourly service providers, who are an important part of our family.

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Doing our Part in Washington State

March 4, 2020

As the coronavirus (COVID-19) continues to spread, we have a heightened awareness at Salesforce of our responsibility to our employees, customers, and partners. This includes doing our part to help prevent further outbreaks

Out of an abundance of caution and aligned with King County recommendations, we are encouraging all Salesforce and Tableau employees based in our Seattle, Kirkland and Bellevue offices to work remotely for the month of March.

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For the Safety and Wellbeing of You and Those Around You

March 2, 2020

As the coronavirus (COVID-19) continues to spread around the world, we have a heightened awareness at Salesforce of our responsibility to our employees, customers, and partners during this important time. Each one of us has a role to play in preparing ourselves and our families for potential disruptions, and upholding our civic duty to help prevent further outbreaks. If we each do our part, we can help lessen the risk for everyone. We can save lives.

While this is a developing situation, we are implementing initial safety precautions for the month of March, including prohibiting cross border travel, restricting all but the most critical domestic travel, replacing our in-person customer events with digital experiences, and enhancing our office protocols to ensure we provide the healthiest work environment possible. We are monitoring the situation around the clock and will continue to update our approach as information becomes available from the World Health Organization, Centers for Disease Control, and local authorities.

Certainly these steps are designed to protect our employees, customers, and partners, but we also know that the steps we collectively take are helping our society. We’ve asked our employees to stay home if they are experiencing symptoms of illness of any kind and we are encouraging everyone to get a flu shot. These preparations are important on an individual level but they can also have an impact on our society, such as our elderly neighbors, our hospital caretakers, and those who lack the resources or time to prepare themselves, all of whom may be counting on us during this time.

We'll provide further updates here as things evolve. In the meantime, thank you for doing your part to ensure the safety and wellbeing of you and those around you.

Amy Weaver
President & Chief Legal Officer
Salesforce