Congratulations on KLM’s 100th year anniversary. We are proud to be your innovation partner around strategic initiatives like Personalised Social Passenger Service, Sales towards Corporate Customers & Travel Agencies, Personalised Marketing, Flight Guide for Passengers, Cargo Sales and more. We look forward to the next 100 years together towards your vision to be the most innovative, customer centric and efficient airline.
At the core of our efforts to help you realise this vision is the innovative Salesforce Customer 360, that breaks silos and aligns everyone around a complete view of the customer. The result is a frictionless and personalized experience at every step of the journey for customers as well as organisations like travel agencies, travel management companies and corporate customers, and high employee satisfaction.