Source: Salesforce Customer Success Metrics Survey, conducted 2015–2017 among 7,000+ customers randomly selected. Response sizes per question vary.
 
 
Out-of-the-box service solution for up to 5 users
25
user/month*
(billed annually)
Complete service CRM for teams of any size
75
user/month*
(billed annually)
MOST POPULAR
Customisable CRM for comprehensive service
150
user/month*
(billed annually)
Unlimited CRM power
300
user/month*
(billed annually)
* All per user products require an annual contract.
 
 
 

Thanks to Service Cloud first contact resolution has increased from 78% to 87%”

Carole Edwards, Director of Customer Service