In 2016, ENGIE, a French company, decided to eliminate businesses that are not convertible for a zero-carbon world from the Group's business areas and to focus on renewables and energy savings, creating a new customer-centered solution: zero-carbon transition as a service.
Isabelle Kocher, ENGIE’s CEO, wants to invent a positive zero carbon transition, for companies, local authorities and citizens. She believed that the future of energy begins with decarbonisation, decentralisation in energy production, and digitalisation.
“We had a revolutionary idea and value proposition. We needed to be supported by revolutionary tools,” Kocher said. “If there is one tool we need, it is the Customer 360 Platform. It’s the only way for us to be able to have a really client-centric approach and a global approach.”
Becoming client-centric was essential to ENGIE’s new business model of providing zero-carbon transition solutions. To offer suitable solutions, the company needed to understand a client’s energy usage to assess the best way to reduce it.