Sessions

Get a year’s worth of learning in a single day. Join us in Cape Town on September 18 for an action-packed day of power sessions for every role.

Keynote Room

Join some of our South African Partners on a panel conversation, as they discuss their journey of Salesforce and how the ecosystem has evolved over the years.
Please join Robin Fisher, Area Vice President at Salesforce, and special guests speakers who are transforming themselves, delivering exceptional customer experiences, and making the world a better place in the Fourth Industrial Revolution.

Salesforce will showcase how the world’s leading companies are taking advantage of new products and technologies like Salesforce Customer 360, Einstein Voice, Trailhead, and Lightning to dramatically change the way their employees across sales, service, marketing, and IT innovate, skill up, and deliver integrated customer experiences.
  • 11:30-12:10: 3 Ways Businesses can achieve Wild Growth 
-
  • 12:10-13:00: Find, Win & Keep Your Customers

 

  • 14:00-14:30: The Retail Challenge  
  • 14:30-15:00: Personalising Shopper Marketing
  • 15:00-15:30: How do we get it done - Q&A

 

  • 14:00-14:30: The evolution of the B2B Buyer
  • 14:30-15:00: Smart CRM
  • 15:00-15:30: Finding New Routes to Market

 

Breakout Room

  • 11:30-12:10: What are the biggest challenges and opportunities for Customer Service? And how Salesforce solutions help them?

-

  • 12:10-12:30: Experience the DXP: Digital Experience Platform

-

  • 12:30-13:00: Meet with Customer Trailblazers in Customer Service 
  • 14:00-14:30: Customer Success through Digital transformation 

Based on research from 500 of the largest companies that work with Salesforce (like Netflix and Amazon), we will discuss how to achieve real digital transformation. How do companies evolve from “Keep the lights on” to Transformational. What are the key mindsets required, which technologies are key and how do we map the journey. 

-

  • 14:30-15:00: Elevating Employee and Customers Experience

Expectations have changed, customers and employees expect highly engaging apps with the information they need when they need it. Salesforce makes it easy to build these experiences and provides a secure and governed platform to allow the business to move a speed. Learn how to build apps for modern business with the highest RoI in the industry. 

-

  • 15:00-15:30: The Secure and Connected enterprise

How does Salesforce help business quickly connect People, processes and data? What are the the integration patterns that deliver the most business value and how can we ensure security and integrity of business and customer data? What easy to use tools does Salesforce offer to enhance integration and Security?

  • 14:00-14:30: Customer Success in the Insurance Industry with Financial Service Cloud 
  • 14:30-15:00: Financial Services Cloud new features
  • 15:00-15:30: Experience Financial Services Cloud for Insurance

 

Success Cloud Theatre

  • 14:00-14:30: Make the most of your Salesforce Resources

Want to get more value from your Salesforce investment? Join our Success Managers who will provide a live Demo of our best, easy-to-use resources. These resources will enable you to Blaze your Trail faster and deliver ROI back to your business in no time.

-

  • 14:30-15:00: Design Thinking: The Key to Creating High Adoption Applications

Design thinking has been championed as the future of interactive approaches for everything from customer experiences, product design to systems-level change management. Join us for a practical overview of the theory and practice of Design Thinking and how it can be used as an approach for teams to design personalized experiences that deliver value to your customers and your company.

-

  • 15:00-15:30: Meet with customer trailblazers: Accelerate Your Adoption &
    Innovation with Salesforce

 Panel discussion: Hear from Customer Trailblazers as they share their success stories. 

  • 14:00-14:30: 8 Domains of Success

You need a strong foundation as you move into the digital world. The 8 Domains provide the digital foundation you need to achieve your goals and business priorities. Join us to learn about the 8 Domains and how to use them to make your organization even more successful.

-

  • 14:30-15:00: Adopting Lightning in the Enterprise

 Lightning Experience means a 25% increase in productivity for all users, 50% faster app builds, faster 360 customer service and - according to Forrester - a 341% three-year ROI for Salesforce customers. But change in large organizations can be intimidating, even knowing the change will benefit your bottom line. Join us to learn how you can accelerate your Lightning adoption using dedicated resources and tools.

-

  • 15:00-15:30: Winter '20 Hottest new features 

At Salesforce, we are proud to seamlessly deliver over 150 innovative features to you three times a year during our seasonal releases: Spring, Summer, and Winter. Winter ’20, our 60th major release, is no exception. Come and join us to discover the new capabilities that you will be able to leverage from October 2019.

  • 14:00-14:30: Achieving Customer 360: How Salesforce Build Intelligent Digital Journeys
  • 14:30-15:00: Learn how Salesforce wins customers through Sales Development
  • 15:00-15:30: How to accurately forecast for your business using Salesforce

 

Basecamp Cape Town

Don't miss your chance to discover the power of the Customer Success Platform and the world's smartest CRM.
 

Follow the conversation: #BasecampCapetown