SALESFORCE LIVE: SWITZERLAND

Opening Keynote
9:30 – 10:00

Tune into the opening keynote of Salesforce Live: Switzerland to discover how to deliver Success from Anywhere. Join us for discussions from some of the most accomplished thought leaders in Switzerland – and get ready for a morning of inspiration and practical advice.

All sessions will be available on demand if you can’t join them today.

Customer Success Stories

Deep dive into customer stories we’ve been discussing in the Keynote

Richemont blazes a trail in luxury goods with Salesforce

Luxury goods company elevates customer experience with joined-up processes, personalised communications, and greater transparency.

Zermatt Matterhorn connects visitors and local businesses with Salesforce

Switzerland’s most visited mountain resort becomes world’s first region to run on Salesforce

Salesforce State of Service Report

Get insights from 7,000+ service professionals from around the world on how they’re adapting to support customers during the pandemic.

The Ultimate Showcase of Digital Innovation
10:05 – 10:35

Choose your next session

Reimagining the Client Experience And Empowering Employees For Growth

10:05 a.m. – 10:35 a.m.

Build rich, unified customer experiences and empower your employees for growth.

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Delivering Growth in the Digital Imperative

10:05 a.m. – 10:35 a.m.

Create a new class of digital experiences to build stronger relationships.

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Sell, Service & Connect with Customers at Scale

10:05 a.m. – 10:35 a.m.

Give business customers relevant, personalised experiences – anywhere, at scale.

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Unlock, Analyse and Act on Data to Drive Transformation

10:05 a.m. – 10:35 a.m.

Harness the power of data to drive transformation in this digital-first age.

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SMBs: Fast track back to growth

10:05 a.m. – 10:35 a.m.

Small Business & Startup session: The fast track back to growth - How to scale your business.

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Ask an Expert at Salesforce
10:35 – 11:05

Please join us to have your questions answered

Reimagine CX for the new normal with Dimitri Blättler

10:35 a.m. – 11:05 a.m.

Elevate your CX and empower your employees with the help of our expert.

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Delivering Digital B2C Growth with Valérie Gryson

10:35 a.m. – 11:05 a.m.

Get expert insights and advice on delivering growth for your B2C business online.

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Insights From Our Partner Ecosystem
11:05 – 11:35

Choose your next session

Delivering the future of digital banking with Deloitte Digital

11:05 a.m. – 11:35 a.m.

Learn how to create insight-driven customer experiences and optimised online interactions.

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Digitize Your Business Faster with AppExchange

11:05 a.m. – 11:35 a.m.

Discover how AppExchange helps solve challenges at any stage of your transformation journey.

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Growing your direct-to-consumer relationships with Merkle

11:05 a.m. – 11:35 a.m.

Learn how to assess and execute a Direct to Consumer strategy.

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Using public transport in Zug? ZVB ensures customer satisfaction with Nexell and Salesforce

11:05 a.m. – 11:35 a.m.

Find out how ZVB drive improvements with Service Cloud and QR-Bill.

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