Innovation in insurance, from an insurer perspective

In this report, Roland Berger and Salesforce discuss major developments and challenges faced by key players in the insurance sector in France since the start of the pandemic. These discussions revealed the 12 main fields of innovation and the 6 key factors of success.

Overall, fifteen interviews with various insurance company directors were conducted towards the end of 2020. The interviewees were from a variety of diverse areas of France’s insurance sector, including mutualists, social, welfare groups, limited companies, and banks. These interviews shed light on the vastly different experiences and situations of each of the subjects as they prioritise various aspects of their companies, such as product portfolio, the structure of their distribution networks, their company values and more.