Marketing Cloud, Trailhead...
Frequently asked questions (FAQ)
These are the questions we hear a lot and you'll find the answers below. But if you have others, please don't hesitate to contact us — we're here to help.
Work.com is designed to help companies and communities reopen safely once they have stabilized and are starting to think about returning to the workplace.
Pricing and Editions
- For pricing details on Workplace Command Center, Employee Wellness and Shift Management, please refer to the Workplace Command Center pricing page.
- New Employee Learning and Well-being content on myTrailhead will be included with myTrailhead for Employees, which is priced at $25 per user per month.
- For pricing details on Contact Tracing and Contact Tracing for Employees please refer to the Contact Tracing pricing page.
- For pricing details on the Emergency Response Management solutions for Public Health and for Public Sector, including Emergency Program Management, please refer to the Emergency Response Management pricing page.
Data Privacy and Security
Please see Salesforce’s Compliance website detailing our audit and compliance certifications and attestations, e.g. ISO and SOC. Also, our Trust website shows real-time information on system performance and security. Salesforce’s comprehensive security and privacy framework is contractually underpinned by our Data Processing Addendum, in which Salesforce commits to maintain appropriate technical and organizational measures to protect our customers’ data, as set forth in the applicable Security Privacy and Architecture Documentation, which for Work.com can be found here.
Salesforce designs products with privacy in mind, so that our products not only comply with our own legal obligations, but also can be used by our customers while they comply with their own legal obligations. Compliance is always a shared partnership between Salesforce and its customers, meaning that while Salesforce commits to complying with its own obligations, customers are responsible for ensuring that their use of our products is appropriate for their own legal requirements. To help customers meet their compliance goals, we have created a number of dedicated resources for customers to learn more about their obligations, such as Salesforce’s privacy website, which includes FAQs on local and industry specific privacy laws, and additional resources, such as Data Protection Impact Assessments, to help enable customer success.
Being a trusted advisor to our customers is a top priority for Salesforce. However, it remains the responsibility of each customer to get its own legal advice when implementing and using Salesforce products, including Work.com. It is important for customers to take into account their own particular use cases to ensure compliance with local healthcare laws, certification requirements, and any other applicable laws or guidance.
Some of the COVID-19 issues faced by our customers are very specific to their business and the way in which they choose to use our services – and so is the approach to legal compliance. For example, public health organizations or government agencies have different legal powers or specific challenges to address than those from the perspective of a private company. The bottom line is that a 'one size fits all' approach to legal compliance will not work. As such, it remains the responsibility of each customer to get its own legal advice when implementing and using Salesforce products, including Work.com, to ensure compliance with local healthcare laws, certification requirements, and any other applicable laws or guidance.