Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
How will this emerging technology empower sales teams in small- and medium-sized businesses? Our EVP and GM of Sales Cloud shares his thoughts.
Companies are investing in data technology, and hiring more C-level data execs, than ever. So why do so many of them say they struggle to be data-driven?
Learn how to become a customer company through IT and AI implementation to create seamless customer experiences.
By making CRM a core part of their advertising and digital marketing strategy, brands can deliver a personalised customer experience and get better ROI on their campaigns.
In a world powered increasingly by AI, the responsible uses of AI have become the need of the hour. Here's a blueprint for developing AI that's ethics-based..
APAC: Supercharge your Salesforce experience with our cutting-edge Process Automation solutions. Streamline workflows, boost efficiency, and empower your team to focus on what matters most – closing deals and driving business success.
Want a clear view of your sales team’s performance? We explore different types of sales dashboards, what they show, and the key performance indicators to track.
In today’s competitive world, there’s no room for error. The ability to transform a simple enquiry into a profitable relationship defines success across all industries — including retail, e-commerce, wholesale, and more. Enter…
Let’s face it: If you’re not offering personalised experiences, you’re probably losing valuable customers. However, even with countless resources available to improve personalisation, marketers still face many hurdles when executing their strategy. If…
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using this technology today.