Deepak Sabharwal

My Background

Deepak is a Principal Solution Engineer at Salesforce. He has over 20 years of rich experience in the Telecom domain, particularly in BSS (Business Support Systems) and OSS (Operation Support Systems). Deepak has handled multiple result-oriented roles across end-to-end system integrators and solution providers (Infosys, Wipro Technologies, and IBM), as well as software OEMs (Amdocs, Nokia, and Ericsson). He has also worked across multiple telco business applications for both B2B and B2C communication service providers, covering the entire digital customer journey, lead to cash process, enterprise product catalogs, and provisioning and activation.

Revitalising India’s Telecom Sector across the 4Cs: Customer, Competition, Channels, and Cost

Digital Transformation

The 4Cs: Customer, Competition, Channels, and Cost For India’s Telecom Sector

Deepak Sabharwal

August 9, 2022

As the competition in India’s telecom sector heats up, here’s how communication service providers can win new customers, improve engagement, and optimise costs.