Nipun Sharma

My Background

Nipun Sharma is a Specialist Solution Engineering leader at Salesforce, where he helps organisations harness the full potential of Salesforce's platform to drive business transformation. With a passion for bridging the gap between technology and business outcomes, Nipun brings a blend of strategic thinking and hands-on technical expertise to every engagement. Outside of work, he enjoys exploring emerging trends in AI and enterprise technology and sharing insights that help teams work smarter.

Nipun Sharma

June 9, 2026

Most service leaders in India associate Slack with engineering teams, product squads, or fast-moving startups. Here’s why it’s just as important in a contact centre.

Field Service
Service Cloud

Revisiting your Customer Service KPIs: Going Beyond CSAT

Nipun Sharma

September 17, 2020

Which customer service KPIs other than CSAT scores can provide a holistic picture of your service team’s performance? Find out on our blog.

Service Cloud