Revisiting your Customer Service KPIs: Going Beyond CSAT
Which customer service KPIs other than CSAT scores can provide a holistic picture of your service team’s performance? Find out on our blog.
Nipun is a Service Cloud Specialist at Salesforce, part of the Solution Engineering team. He has more than 13 years of experience in designing and delivering CRM solutions for companies across the globe. He has a keen interest in helping companies leverage innovative technologies in transforming their customer and employee experiences. He is also an avid football fan and loves reading in his pastime.
Which customer service KPIs other than CSAT scores can provide a holistic picture of your service team’s performance? Find out on our blog.
New to Salesforce?
About Salesforce
Americas
Europe, Middle East, and Africa
© Copyright 2024 Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners.