More Indians have been actively looking for health insurance since the pandemic. To help customers study, compare, and buy policies without stepping out, insurance companies must provide a seamless omnichannel experience by leveraging technology.
Various businesses stepped forward with their voluntary support to help make things better during the pandemic. Find out how people think corporates can help bridge inequalities in society and prosper even while driving positive change.
Slack, Hyperforce, Einstein Automate, Bentley, AT&T and more – check out all the announcements and incredible guests in the Dreamforce to You Keynote.
This year, all of us are in an alternate reality. Working from home, online classes for our kids, grocery shopping from the comforts of our home, and doing all we can to stay safe, yet carry on.
Get expert insights from the Salesforce Trailhead team on how and why upskilling employees is important to building a future-proof workforce.
AI in customer servicing is fundamentally transforming the role of service agents. They're evolving from just being troubleshooters to significant contributors to business value with the help of the necessary tools, solutions to engage customers more meaningfully. This is because the agents are equipped with contextual responses and insight-based decision making. Plus they're 24*7 operational.
Efficient merchant onboarding in the financial services sector translates into higher revenues for banks, NBFCs, and fintechs. Read this blog to know how technology can help automate onboarding and measure key metrics such as TAT, NPS, and lead conversion rate to accurately predict customer action.
For businesses to deliver high-quality customer experience (CX), customer service must be prompt, empathetic, and contextual. By supporting their human agents with technology and automation, businesses can not just ace CX but unlock new opportunities to up-sell, cross-sell, and do more. Find out how.
Discover how the nature of work is changing with digital transformation, fluid workplaces, investments in reskilling, and more. Read our latest blog post.
As social media platforms are fast emerging as a huge marketplace, small businesses stand to gain high customer engagement and business growth if they leverage these platforms right. Here are six smart tips for small companies to do so.
