Salesforce India

This year, all of us are in an alternate reality. Working from home, online classes for our kids, grocery shopping from the comforts of our home, and doing all we can to stay safe, yet carry on.

Get expert insights from the Salesforce Trailhead team on how and why upskilling employees is important to building a future-proof workforce.

AI in customer servicing is fundamentally transforming the role of service agents. They're evolving from just being troubleshooters to significant contributors to business value with the help of the necessary tools, solutions to engage customers more meaningfully. This is because the agents are equipped with contextual responses and insight-based decision making. Plus they're 24*7 operational.

Efficient merchant onboarding in the financial services sector translates into higher revenues for banks, NBFCs, and fintechs. Read this blog to know how technology can help automate onboarding and measure key metrics such as TAT, NPS, and lead conversion rate to accurately predict customer action.

For businesses to deliver high-quality customer experience (CX), customer service must be prompt, empathetic, and contextual. By supporting their human agents with technology and automation, businesses can not just ace CX but unlock new opportunities to up-sell, cross-sell, and do more. Find out how.

Discover how the nature of work is changing with digital transformation, fluid workplaces, investments in reskilling, and more. Read our latest blog post.

As social media platforms are fast emerging as a huge marketplace, small businesses stand to gain high customer engagement and business growth if they leverage these platforms right. Here are six smart tips for small companies to do so.

Marketers everywhere are finding new ways to engage, uplift, and inspire customers. Learn more in our latest blog post.

In the #postlockdown scenario, #CHROs will be taking the front and centre stage to orchestrate the smooth transition #BackToWork. Right from #EmployeeWellness and #ShiftManagement to safety compliance and #BusinessContinuity, CHROs will be seen managing multiple responsibilities. Here’s a roadmap for CHROs to navigate this new journey.

In these COVID times, companies are shifting to virtual onboarding of their new hires. HRs are trying to bridge all gaps possible between the physical and virtual onboarding experiences. Here are some great tips from a company that’s been successfully virtually onboarding for years now!