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Customer Relationships Frictionless Hospitality: Unlocking Better Experiences for Guests and Staff Rahul Gupta November 12, 2025 The future of hospitality demands a seamless experience that combines technology with a human touch, benefiting both guests and employees. Customer Relationships Employee Experience Artificial Intelligence
Customer Relationships Customer Empathy: The Key to Retaining Audiences in Media & Entertainment Rachit Mathur November 6, 2025 Learn how to understand audiences better, and win their loyalty with data, AI, CRM and trust Data Customer Relationships Artificial Intelligence
Small Business Why SMBs Shouldn’t Jump the Gun on AI Ankit Raghuram November 4, 2025 FOMO-driven AI adoption rarely pays off. Learn how thoughtful planning and strong governance can help SMBs get the most value from AI Small Business Artificial Intelligence
Financial Services What Slows Down ‘Instant’ Loan Approvals and How Agentic AI Closes the Gap Salesforce India October 28, 2025 Explore how digital lenders in India can use Agentforce to speed up loan approvals while staying compliant Financial Services Customer Relationships Artificial Intelligence
Financial Services The Hidden Hustle of Service Reps in Banking: How Agentic AI Takes the Pressure Off Salesforce India October 6, 2025 Discover how service in banking becomes more personal and efficient with Agentforce Financial Services Customer Relationships Artificial Intelligence
Manufacturing AI and Data in Indian Manufacturing: Turning a Goldmine into Growth Salesforce India September 29, 2025 Learn how India’s manufacturing sector is scaling up with AI, automation, and a data-centric approach Data Manufacturing Artificial Intelligence
Financial Services Life as a Relationship Manager in the Age of Agentic AI Salesforce India September 22, 2025 Learn how Indian financial advisors increase operational efficiency and improve customer relationships with Agentforce Financial Services Customer Relationships Artificial Intelligence
What are Small Language Models? Lisa Lee July 31, 2025 Small models are typically deployed for a single specific task. They're far less expensive, more efficient, higher performing and, often, more accurate than LLMs. Artificial Intelligence
What are the different types of AI? Salesforce India July 24, 2025 A practical guide to understanding the types of AI, their functions, and the technologies behind today’s most powerful tools. Artificial Intelligence
What is AI bias? Salesforce India July 22, 2025 A closer look at what AI bias is, where it shows up, and how we can design against it. Artificial Intelligence