Service Cloud What India’s Service Leaders Need to Prioritise for 2026 Salesforce India December 16, 2025 Uncover key trends and insights into what’s next for customer service, as agentic AI redefines speed, scale, and efficiency Service Cloud Customer Relationships Employee Experience Marketing Cloud Beyond campaigns: Turning marketing into a growth engine with agentic analytics Ajit Belani December 15, 2025 Explore how agentic analytics, the fusion of AI, analytics, and automation, helps marketing teams move from insight to instant impact Marketing Cloud Customer Relationships Artificial Intelligence Financial Services How API Democratisation Is Fuelling the Next Wave of Digital Lending in India Himanshoo Seth December 10, 2025 APIs are now the backbone of digital lending. Learn how they’re being used to speed up loan journeys, while simplifying access to credit for the credit-invisible Financial Services Artificial Intelligence How to Make Agentic AI Work Responsibly with Enterprise Data Aashish Cherian Prashant Keshri December 8, 2025 Discover how Indian enterprises can harness AI’s capacity for speed while ensuring that the insights it generates are trustworthy Artificial Intelligence Financial Services Inside India’s Shift to Intelligent Relationship Banking Smriti Saxena December 3, 2025 Learn how AI, automation, and unified data are helping Indian banks reimagine customer and employee experiences Data Financial Services Customer Relationships Personalisation Smarter Skies: How AI & Data Are Powering India’s Travel and Aviation, and Boom Nitin Batta December 1, 2025 Discover how AI and data are being used to create seamless, connected, and personalised travel experiences. Personalisation Artificial Intelligence The AI That Acts: A New Prescription for Indian Healthcare Mayank Bansal November 26, 2025 Next-gen AI agents aren’t just answering queries – they’re taking action autonomously. Here’s how that will benefit healthcare and pharma companies. Artificial Intelligence Customer Relationships Frictionless Hospitality: Unlocking Better Experiences for Guests and Staff Rahul Gupta November 12, 2025 The future of hospitality demands a seamless experience that combines technology with a human touch, benefiting both guests and employees. Customer Relationships Employee Experience Artificial Intelligence Customer Relationships Customer Empathy: The Key to Retaining Audiences in Media & Entertainment Rachit Mathur November 6, 2025 Learn how to understand audiences better, and win their loyalty with data, AI, CRM and trust Data Customer Relationships Artificial Intelligence Small Business Why SMBs Shouldn’t Jump the Gun on AI Ankit Raghuram November 4, 2025 FOMO-driven AI adoption rarely pays off. Learn how thoughtful planning and strong governance can help SMBs get the most value from AI Small Business Artificial Intelligence
Service Cloud What India’s Service Leaders Need to Prioritise for 2026 Salesforce India December 16, 2025 Uncover key trends and insights into what’s next for customer service, as agentic AI redefines speed, scale, and efficiency Service Cloud Customer Relationships Employee Experience
Marketing Cloud Beyond campaigns: Turning marketing into a growth engine with agentic analytics Ajit Belani December 15, 2025 Explore how agentic analytics, the fusion of AI, analytics, and automation, helps marketing teams move from insight to instant impact Marketing Cloud Customer Relationships Artificial Intelligence
Financial Services How API Democratisation Is Fuelling the Next Wave of Digital Lending in India Himanshoo Seth December 10, 2025 APIs are now the backbone of digital lending. Learn how they’re being used to speed up loan journeys, while simplifying access to credit for the credit-invisible Financial Services Artificial Intelligence
How to Make Agentic AI Work Responsibly with Enterprise Data Aashish Cherian Prashant Keshri December 8, 2025 Discover how Indian enterprises can harness AI’s capacity for speed while ensuring that the insights it generates are trustworthy Artificial Intelligence
Financial Services Inside India’s Shift to Intelligent Relationship Banking Smriti Saxena December 3, 2025 Learn how AI, automation, and unified data are helping Indian banks reimagine customer and employee experiences Data Financial Services Customer Relationships
Personalisation Smarter Skies: How AI & Data Are Powering India’s Travel and Aviation, and Boom Nitin Batta December 1, 2025 Discover how AI and data are being used to create seamless, connected, and personalised travel experiences. Personalisation Artificial Intelligence
The AI That Acts: A New Prescription for Indian Healthcare Mayank Bansal November 26, 2025 Next-gen AI agents aren’t just answering queries – they’re taking action autonomously. Here’s how that will benefit healthcare and pharma companies. Artificial Intelligence
Customer Relationships Frictionless Hospitality: Unlocking Better Experiences for Guests and Staff Rahul Gupta November 12, 2025 The future of hospitality demands a seamless experience that combines technology with a human touch, benefiting both guests and employees. Customer Relationships Employee Experience Artificial Intelligence
Customer Relationships Customer Empathy: The Key to Retaining Audiences in Media & Entertainment Rachit Mathur November 6, 2025 Learn how to understand audiences better, and win their loyalty with data, AI, CRM and trust Data Customer Relationships Artificial Intelligence
Small Business Why SMBs Shouldn’t Jump the Gun on AI Ankit Raghuram November 4, 2025 FOMO-driven AI adoption rarely pays off. Learn how thoughtful planning and strong governance can help SMBs get the most value from AI Small Business Artificial Intelligence