Agentforce World Tour Mumbai ’26 Live Trail
On-the-ground reporting from the must-attend event for the Agentic Enterprise
Welcome to the Newsroom’s coverage of Agentforce World Tour Mumbai 2026. Below you’ll find session news and highlights as they happen.
06:00 PM | That’s a Wrap: What Agentforce World Tour Mumbai Meant for India
As Agentforce World Tour Mumbai 2026 concluded, one theme stood out: the rise of the Agentic Enterprise, where humans and AI agents work together to drive customer success. From keynote conversations to hands-on masterclasses, the day showcased how connected data, apps, workflows, and agents are reshaping enterprise transformation.
Business leaders, developers, partners, and innovators left with new ideas, stronger partnerships, and a clearer vision for what comes next.
The conversations sparked today will continue to shape the future of enterprise technology in India.
Thank you for following the Agentforce World Tour Mumbai 2026 Live Trail. Stay connected with Salesforce India for more stories, insights, and innovations from the agentic era.
05:30 PM | Customer Spotlight: Cross-Brand Loyalty at Ample
Neha Jindal, Chief Marketing Officer at Ample, detailed how the premium retail manager is unifying its diverse portfolio using Salesforce architecture to transition from brand-isolated touch points to an ecosystem-wide customer view.
03:00 PM | Startup Innovation Spotlight
The event brought together more than two thousand industry attendees for Salesforce’s flagship India event, focusing entirely on Agentforce and the future of AI-powered enterprise innovation.
Twelve startups from the Salesforce Startup Program took the floor to present their solutions, with six featured in a dedicated Startup Lounge and six hosting independent event booths. This year, the applications for the six Startup Lounge booths oversubscribed by more than four times.
02:00 PM | Executive Byte: Deepu Chacko on Data Reality and Aditi Sharma on Headless 360
Ahead of the main stage presentations, Deepu Chacko,, VP, Solution Engineering, shared his perspective on the core focus of the event.
The front lines are already moving. Watch Aditi Sharma, RVP, Sales break down why our customers are obsessed with Headless 360 and how we’re leading a conversation nobody else can touch.
Hear her perspective on the future of connected customer experiences.
Sonali Kalyanikar, AVP, Sales underlined her primary expectation for the day Agentforce World Tour Mumbai.
01:30 PM | The Hackathon Frontier: Engineering the Next Wave of Human and AI Collaboration
India’s developer community is no longer just experimenting; they are delivering production-ready architecture designed to transform enterprise operations.
The Trailblazer Forest transformed into a living laboratory this morning as the Agentforce Hackathon reached its conclusion. With over 200 participating teams building on Salesforce’s digital labor platform, the prototypes revealed breakthroughs like:
- Industry-Specific Precision: Solutions like Hippocragents tackled complex healthcare friction, securely bridging patient portals and clinical data to automate scheduling and administrative workflows.
- Cross-Platform Fluidity: Projects like Agentron Prime demonstrated advanced multi-channel integration, orchestrating real-time logic across WhatsApp, web chat, and backend systems without losing context.
- Data-Grounded Trust: Standout builds focused heavily on anchoring agents in Data 360, ensuring all autonomous actions are driven by unified, real-time enterprise data.
The winning teams across the industry tracks included CoEvolution Crew for Automotive, Hippocragents for Healthcare, Pixel Minds for Financial Services, and N-HackOps Elite for Retail and Consumer Goods.
01:00 PM | Takeaways from Arundhati Bhattacharya’s Keynote
Arundhati Bhattacharya outlined Salesforce’s growth in India and detailed the structural shift toward autonomous enterprise operations.
Four crisp takeaways from the address:
The Autonomous Evolution: Using an autonomous vehicle analogy, just as self-driving cars moved beyond manual controls, enterprises are moving past traditional front offices, back offices, silos, and screens toward connected systems powered by agents, data, and workflows.
India Growth Metrics: The address highlighted Salesforce’s regional expansion, noting that the company has crossed $1 billion in revenue, expanded to more than 17,000 local employees, and grown its regional Trailblazer community to 3.9 million members.
AI Skilling Target: Salesforce established a definitive goal to support 100,000 learners in India by the end of 2026 through Trailhead and related learning initiatives.
Ecosystem and Core Values: The rollout of the Agentic Enterprise in India will remain anchored to the partner ecosystem, customer community, and core corporate values of trust, customer success, innovation, equality, and sustainability.
12:45 PM | Salesforce announced two major innovations at Agentforce World Tour Mumbai 2026.
Agentforce Voice with Hindi language support, helping businesses deliver more natural, multilingual, and inclusive customer experiences at scale.
Availability of MuleSoft on Hyperforce in India, enabling enterprises to deploy integrations, APIs, and AI-powered workflows on secure, scalable infrastructure with local data residency.
12:30 PM |The Golden Hoodie Moment: Honouring Kumar Kumarswami Mathapati
The keynote stage recognised exceptional community impact by awarding the Salesforce Golden Hoodie to Kumar Kumarswami Mathapati, marking his seven-year journey from learning the technology to driving enterprise automation and ecosystem mentorship.
Key achievements highlighted from his journey include:
- Operational Transformation: Tasked with an organisation receiving 1,500 manual quote requests a day, Mathapati deployed Agentforce to cut data entry by 90% and drop turnaround time to under an hour, freeing the sales team to focus on customers.
- Ecosystem Mentorship: Mathapati actively mentors students across rural Maharashtra through the Journey to Salesforce (J2S) program, helping new learners enter the technology ecosystem.
- Community Leadership: In addition to leading the Pune Community Group, Mathapati has spoken at TDX and Dev Days, runs a YouTube channel to share Salesforce knowledge, and continues to give back across the community.
12:00 PM | Keynote: Become an Agentforce Company
What does it take to become a truly agentic enterprise?
That was the question at the heart of the opening keynote at Agentforce World Tour Mumbai 2026, where Salesforce India’s leadership and some of the region’s most forward-thinking organisations shared the stage to provide the answer.
Arundhati Bhattacharya, President and CEO, Salesforce South Asia, joined Mankiran Chowhan, Arun Kumar Parameswaran, and Deepu Chacko to outline the strategic vision. Real-world customer stories from Manipal Academy of Higher Education, Mahindra, and Air India underlined that the human plus agent era is no longer a future prediction, but a present reality.
The session also announced the highly anticipated winners of the Agentforce Hackathon. The winners from across Automotive – CoEvolution Crew; Health – Hippocragents; Financial – Pixel Minds; Retail and custom goods – N-HackOps Elite.
Their solutions serve as a compelling reminder that impactful human and agent workflows are being shaped by builders driven by curiosity and a clear problem to solve.
10:00 AM | The MIT Masterclasses: Solving the Scale Paradox
Neil Thompson, Director of the FutureTech research group at the MIT Initiative on the Digital Economy, led a double-header of masterclasses on the economic realities of computing scale. The sessions provided a framework for balancing computational costs against enterprise value, giving leaders a roadmap to navigate infrastructure limits and build sustainable AI systems.
09:30 AM |Campground and Breakouts: Hands-On Architecture
The Campground and breakout sessions transformed into a high-velocity hub of live engineering as attendees tracked the practical convergence of data, collaboration, and AI.
Three crisp standouts from across the floor included:
- Trusted AI Mechanics: Sessions dissected how Salesforce built the Sales Agent from the ground up, providing practical guidance on configuring secure, responsible agents directly within the platform.
- Slack-First Productivity: Tracks mapped out immediate ways to optimise daily workflows, showcasing deeper Microsoft 365 integration and the deployment of Slack-first agentic AI services.
- Data and Compliance Foundations: Breakouts focused on enterprise transformation, exploring how to activate trusted content via Data 360 under the theme “Your Data, Your Advantage” while navigating data privacy compliance from policy to operational reality.
09:15 AM | Spotlight: Inside the Trailblazer Forest
Built in under 24 hours and ready to change how work gets done, real agent prototypes took centre stage at the Trailblazer Theatre this morning. Ahead of the main keynotes, developers, admins, and Trailblazers finalised their builds to demonstrate the immediate impact created by humans and agents.
09:00 AM | Exec Perspective
Shibani Ahuja, SVP, Marketing, Enterprise IT Strategy, shared her expectations for the event, highlighting the immense potential of humans and AI agents working together to create better experiences for both customers and employees.
08:30 AM | We Are Live!
Agentforce World Tour Mumbai 2026 is officially underway. Doors have opened to an electric atmosphere as thousands of business leaders, developers, and innovators gather for the region’s premier enterprise AI summit. Stay tuned as a rolling feed of updates, insights, and dispatches continues throughout the day.
May 18, 2026 | Unboxing the Agentforce World Tour Campground
The floor was buzzing as the Campground transformed into the ultimate playground for enterprise AI. Final touches were completed across the Agentforce and Trailblazer Forest zones, the Startup Lounge was readied for India’s top innovators, and four premier customer booths were set up for their big debut.
A quick peak behind-the-scenes look at the stage being set.
May 15, 2026
Mumbai, May 19: Inside the Event Redefining India’s AI Playbook
Four days from now, Agentforce World Tour Mumbai will bring together India’s business leaders, builders, partners, and innovators for a day that goes beyond an event. It’s a blueprint for how India’s enterprises are turning AI ambition into real, measurable outcomes.
From the Agentforce Hackathon Showdown to MIT Masterclasses, from the Startup Lounge to the Live Trail, May 19 is shaping up to be one of the most significant days on India’s tech calendar. And for the first time, the campground will also have 4 customer booths by Tata Realty, TASC Outsourcing, Mahindra & Mahindra and Hero FinCorp, a milestone that reflects just how deeply the Agentic Enterprise is taking root across India’s business landscape.
We kept our ear close to the ground and spoke with a few executives to get their take on what to expect. Here’s a preview of what’s in store: The Blueprint for the Agentic Enterprise: A Preview of AWT Mumbai 2026
