Customer Zero

What Salesforce Learned from Its First Year Using Agentforce

Agents

From Pilot to Playbook: What We Learned from Our First Year Using Agentforce

Sep 18, 2025

View of Slack workspace with a conversation between a user and an Agentforce agent.

Agents

Deploying Agentforce in Slack: Salesforce’s Journey to Saving over 500K Employee Hours Annually

Sep 15, 2025

Salesforce’s Learnings with a Customer Service AI Agent

Future of Work

When AI Agents Join the Customer Support Team: Lessons From a Successful In-House Test Case

Jul 24, 2025

Agentforce for Partner Community Boosts Ecosystem Support

Agents

Agentforce Boosts Salesforce Partner Support, Handling Over 19,000 Requests Since Inception

Jul 21, 2025

Salesforce Uses Agentforce for Marketing

Agents

How Salesforce Is Using Agentic AI to Turn Clicks Into Customers

Jun 11, 2025

Salesforce Uses Agentforce for Sales

Agents

From Prospecting to Coaching, How Salesforce Uses Agentforce to Sell Smarter

May 08, 2025

Agents

Meet the AI Agents Augmenting Salesforce Security Teams

Apr 30, 2025