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| Stat | Source | Month/Year | |
|---|---|---|---|
86% of service agents say customer expectations are higher than they used to be
|
State of Service | 04/2024 | |
| 61% of service professionals say their organization addresses service issues proactively — but only 33% of customers agree that the typical company does this. | State of Service | 04/2024 | |
| Decision makers expect service budgets to increase by an average of 23% over the next year. | State of Service | 04/2024 | |
80% of service organizations anticipate a budget increase over the next year.
|
State of Service | 04/2024 | |
| 77% of service ops professionals say their team can't reach its goals without more budget | State of Service | 04/2024 | |
| 57% of service agents are responsible for revenue generation metrics | State of Service | 04/2024 | |
| 80% of service agents say better access to other departments' data would improve their work | State of Service | 04/2024 | |
| 83% of service decision makers plan to invest more in data integration this year | State of Service | 04/2024 | |
79% of service agents say they support more products/services than a year ago
|
State of Service | 04/2024 | |
| 93% of service ops professionals say there’s a strong push right now to improve efficiency. | State of Service | 04/2024 | |
| 83% of service organizations plan to increase investments in automation this year | State of Service | 04/2024 | |
| 56% of AI users say it’s difficult to get what they want out of AI. | Your AI | 04/2024 |