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13-24 of 497
Stat Source Month/Year
Commerce organizations accepting the following payment types: Credit card: 74%, Bank transfers: 69%, PayPal: 64%, Apple Pay: 54%, Payment installments/buy-now-pay-later: 52%, Loyalty points/rewards: 51%, Gift cards: 49%, Cryptocurrency: 30%, Non-fungible tokens (NFTs): 27% State of Commerce 06/2022
Commerce organizations offering the following return options: Assistance from salesperson or service rep: 59%, Included return label in shipment/easy returns: 56%, Return merchandise authorization: 51%, In-store: 45%, Self-serve: 44% State of Commerce 06/2022
Commerce shipping/fulfillment offerings: Two-day (or faster) shipping: 59%, Click-and-collect/buy-online-pick-up-in-store: 57%, Pick up at distributor or third-party location: 56%, Curbside pickup: 53% State of Commerce 06/2022
88% of business and IT leaders agree IT has become more important in driving business outcomes in the last 12 months. IT & Business Alignment Barometer 07/2021
95% of organizations have implemented or are in the process of implementing automation initiatives. IT & Business Alignment Barometer 07/2021
87% of business decision makers believe improved integration helps them meet business objectives. IT & Business Alignment Barometer 07/2021
67% of automation initiatives are IT-led. IT & Business Alignment Barometer 07/2021
87% of IT and business decision makers say their alignment has improved over the last 12 months. IT & Business Alignment Barometer 07/2021
78% of organizations say improving business agility to remain competitive will be extremely important in the future (up from 68% saying it was a focus pre-pandemic). IT & Business Alignment Barometer 07/2021
54% of revenue is expected to come from digital channels by 2025 (up from 42% in 2023) State of Commerce 01/2024
Top 3 ecommerce organizational priorities:
  1. Implementing artificial intelligence
  2. Growing revenue
  3. Expanding customer base
State of Commerce 01/2024
Top 3 ecommerce organizational challenges:
  1. Inflation
  2. Changes in customer behavior
  3. Competitive pressures
State of Commerce 01/2024
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