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Stat Source Month/Year
AI adoption among ecommerce organizations:
  • 29%: fully implemented
  • 48%: Experimenting
  • 20%: Evaluating
  • 3%: No intentions to use
State of Commerce 01/2024
Ecommerce professionals using AI estimate an average savings of 6.4 hours per week. State of Commerce 01/2024
Top 3 factors of a good ecommerce experience:
  1. Easy site navigation
  2. Good search functionality
  3. Fast load times
State of Commerce 01/2024
36% of ecommerce organizations experienced a site outage within the past year. State of Commerce 01/2024
Extent to which ecommerce organizations sell internationally:
  1. 34% domestic sales only
  2. 33% select international countries
  3. 33% wherever legally allowed
State of Commerce 01/2024
Foreign sales drive an estimated 39% of revenue, on average, at companies that sell internationally. State of Commerce 01/2024
95% of ecommerce professionals say customer service drives incremental revenue. State of Commerce 01/2024
Only 5% of organizations can make changes to their digital storefront within minutes. State of Commerce 01/2024
Ecommerce organizations accepting the following payment types:
  1. Credit cards: 76%
  2. Bank transfers: 70%
  3. PayPal: 70%
  4. Apple Pay: 64%
  5. Payment installments: 58%
  6. Loyalty points: 55%
  7. Gift cards: 49%
  8. Cryptocurrency: 30%
State of Commerce 01/2024
Employees who feel pressured to work after hours report 20% lower productivity throughout the day. Slack Workforce Index 12/2023
37% of desk workers log on outside of their company’s standard hours at least weekly — 54% of whom say it’s because they feel pressured to, not because they choose to. Slack Workforce Index 12/2023
27% of desk workers — and 55% of executives — say they spend too much time in meetings. Slack Workforce Index 12/2023
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