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25-36 of 467
Stat Report Month/Year
80% of customers say it's important for humans to validate AI’s outputs State of the Connected Customer 08/2023
89% of customers say it's important to know when they're communicating with AI or a human State of the Connected Customer 08/2023
63% of customers are concerned about bias in AI. State of the Connected Customer 08/2023
77% of customers expect to interact with someone immediately when they contact a company State of the Connected Customer 08/2023
80% of customers say customer experiences should be better considering all the data companies collect State of the Connected Customer 08/2023
61% of customers say most companies treat them as a number. State of the Connected Customer 08/2023
68% of business buyers say there are more stakeholders involved in purchase decisions than there used to be State of the Connected Customer 08/2023
63% of business buyers say most customer experiences fall short of what they know is possible. State of the Connected Customer 08/2023
Store associates log into an average of 12 systems daily to do their jobs Connected Shoppers 08/2023
57% of shoppers have purchased a product online to pick up in-store Connected Shoppers 08/2023
40% of shoppers have purchased a product online to ship to a store Connected Shoppers 08/2023
64% of retailers offer online returns to the store Connected Shoppers 08/2023
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