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| Stat | Report | Month/Year | |
|---|---|---|---|
| 80% of customers say it's important for humans to validate AI’s outputs | State of the Connected Customer | 08/2023 | |
| 89% of customers say it's important to know when they're communicating with AI or a human | State of the Connected Customer | 08/2023 | |
| 63% of customers are concerned about bias in AI. | State of the Connected Customer | 08/2023 | |
| 77% of customers expect to interact with someone immediately when they contact a company | State of the Connected Customer | 08/2023 | |
| 80% of customers say customer experiences should be better considering all the data companies collect | State of the Connected Customer | 08/2023 | |
| 61% of customers say most companies treat them as a number. | State of the Connected Customer | 08/2023 | |
| 68% of business buyers say there are more stakeholders involved in purchase decisions than there used to be | State of the Connected Customer | 08/2023 | |
| 63% of business buyers say most customer experiences fall short of what they know is possible. | State of the Connected Customer | 08/2023 | |
| Store associates log into an average of 12 systems daily to do their jobs | Connected Shoppers | 08/2023 | |
| 57% of shoppers have purchased a product online to pick up in-store | Connected Shoppers | 08/2023 | |
| 40% of shoppers have purchased a product online to ship to a store | Connected Shoppers | 08/2023 | |
| 64% of retailers offer online returns to the store | Connected Shoppers | 08/2023 |