Only 12% of IT teams can support all AI-related requests they receive
Stat Library
Only show stats with visualizations
87% of IT professionals feel generative AI has met or exceeded its hype.
79% of IT professionals are increasingly pressuring teams to implement generative AI.
Top 5 AI challenges for IT teams:
- lack of talent/skills
- data security
- data quality
- slowing of other initiatives
- increased cost
48% of IT professionals worry their security infrastructure can’t keep up with generative AI demands.
In January 2024, 26% of employees used AI for work — up from 21% just four months prior.
54% of revenue is expected to come from digital channels by 2025 (up from 42% in 2023)
Top 3 ecommerce organizational priorities:
- Implementing artificial intelligence
- Growing revenue
- Expanding customer base
Top 3 ecommerce organizational challenges:
- Inflation
- Changes in customer behavior
- Competitive pressures
AI adoption among ecommerce organizations:
- 29%: Fully implemented
- 48%: Experimenting
- 20%: Evaluating
- 3%: No intentions to use
Ecommerce professionals using AI estimate an average savings of 6.4 hours per week.
Top 3 factors of a good ecommerce experience:
- Easy site navigation
- Good search functionality
- Fast load times
Bookmark This Page
Quickly find the exact stat you need. All stats may be published freely as long as they're properly cited. All data is global (unless indicated otherwise), double-blind, and product-agnostic.
News & Insights
Get the latest news and behind-the-scenes insights from Salesforce.