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Que Thanh Dallara

Digital Transformation

Honeywell’s Que Thanh Dallara on Driving Growth During the New Normal

field service

Customer Service and Support

Introducing the Next Generation of Field Service at Salesforce: AI-Powered Tools for Trusted, Mission-Critical Field Service

Nicole Granucci, Senior Director Product Marketing for Salesforce Service Cloud

Customer Service and Support

Q&A: Trailblazers for the Future Helps Train Service Agents to Communicate with Empathy

Innovation

Q&A: AWS and Salesforce on Service Cloud Voice in a Work-from-Anywhere World

Awards and Recognition

Salesforce Named as a Leader in the Gartner 2020 Magic Quadrant for Field Service Management (FSM)

Customer Service and Support

New Survey Reveals Shifting Customer Service Standards Amid COVID-19

Customer Success

Growth, Innovation & Giving Back – Sun Basket’s Response to COVID-19

Customer Service and Support

How Trailhead Helped Two Customer Service Agents Skill Up and Steer Sun Basket Through COVID-19

Digital Transformation

Salesforce Named as a Leader in the Gartner 2020 Magic Quadrant for CRM Customer Engagement Center

Earnings

Salesforce Announces Record Fourth Quarter and Full Year Fiscal 2020 Results

Digital Transformation

Updated: Highlights from Salesforce at CES — Using Technology to Put the Customer at the Center

Artificial Intelligence

Michael Kingston, CIO of L’Oréal Americas, to Speak in Commerce Keynote at Dreamforce 2019 on the Beauty Leader’s Digital Transformation