Customer Service and Support
Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers
Customer Service and Support
Customer Service and Support
Nearly 80% of High-Performing Field Service Organizations Use AI — Here’s What Else They’re Doing Right
Customer Engagement
Spotify Hits a High Note with Salesforce
Digital Transformation
Salesforce Execs Unpack How Automation and AI Deliver Success Now for Service Teams
Digital Transformation
78% of Customer Service Agents Struggle with Speed vs. Quality: Salesforce Research Shows Rise in Automation
Customer Service and Support
Salesforce Report: Nearly Half of Customers Think They’ll Get Better Service by Threatening to Switch Communications Providers
Analytics
Salesforce Announces CRM Analytics, AI-Based Insights for Sales, Marketing, and Service Teams in Every Industry
Customer Success
How Three Companies from Radically Different Industries Are Humanizing the Customer Experience with Salesforce
Customer Service and Support
New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions
Customer Service and Support
Bose Turns Up the Volume on Digital Customer Experiences with Salesforce
Digital Transformation
Salesforce Introduces Innovations for Manufacturing Cloud to Automate Service Processes
Modern Work
71% of Service Agents Have Considered Quitting in the past Six Months, Says New Salesforce Report