Intelligent Sales & Service

Intelligent end-to-end customer service

Great products alone don’t win any more. Great customer experiences win every time, in every market. Use these resources to empower your customer-facing teams with the tools they need to get the full picture wherever they are, to drive better sales and service outcomes.

How Daikin are connecting the business

Hear how Daikin’s transformation journey has enabled them to connect the business.

Watch the webinar

Transform the Customer Experience

Best Practices for transforming the customer experience with Connected Field Service.

Download the eBook

Field Service Management for Manufacturing

How Manufacturing organisations can pave the way to smarter, faster field service

Download now

Check out these sessions and resources from our Week of Innovation

THE ROAD TO DREAMFORCE

TRAILBLAZER INTERVIEW

On-Stage Q&A Recap with Peter Filceck, Centrica Hive

Give agents time back to focus on complex customer issues
Hear how Hive has reduced calls by 90%
Transform customer service from reactive to proactive with IoT

Watch Now

DAY TWO

Sales Cloud Keynote: Now Every Sales Team Gets AI.

Hear from Airbnb on how they're using Sales Cloud and Einstein to drive business
Hot to make it possible for smarter selling to happen anytime, anywhere, on any channel
First look at High Velocity Sales, a single, more efficient solution for the next-generation of sales reps

Watch Now

DAY THREE

Service Cloud Keynote: Customer Success In The New Age Of Service

Hear from Marriott, IBM, and The Container Store
How to respond to the profound shift in how customers interact with companies
Reimagine the service approach and create transformational service experiences

Watch Now

DAY FOUR

Behind the Scenes at LEGO Connected City with Mulesoft and Salesforce IoT

Panel discussion, on how artificial intelligence is likely to change the workforce
Learn how business leaders can prepare for the AI shift most effectively
Why the idea of the "centaur" is so fundamental to the future success of your business

Watch Now

And, that’s a wrap for Dreamforce 2018!

Re-imagining service in the Fourth Industrial Revolution

Don’t miss the Service Cloud Keynote

Intelligent end-to-end customer service

How Daikin are connecting the business

Transform the Customer Experience

Field Service Management for Manufacturing

Check out these sessions and resources from our Week of Innovation

THE ROAD TO DREAMFORCE

TRAILBLAZER INTERVIEW

DAY TWO

DAY THREE

DAY FOUR

Simplify and optimise your sales and service workforce

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