Agenda Highlights

As Sales professionals, you’ll learn how to supercharge sales growth by connecting sales with service, marketing, and more. Sales isn't just about the sales department anymore. You need a platform that can help you find selling opportunities throughout your business, from lead, to customer, to advocate. Salesforce helps by delivering a lightning-fast user experience with a layer of artificial intelligence to help everyone be more productive from anywhere. Come out changed for the better, more inspired and prepared to absolutely crush your quota. You’ll learn from the best, to sell like the best.

For leading marketers, you will learn how to make the most of every customer interaction by creating customer journeys that deliver exceptional brand experience. Here you will see the latest in email, mobile, social, web, and journey management, as well as all the other solutions Salesforce has for marketers. Hear from the best in the region and connect with your customers like never before.

Every industry is unique, but there are common challenges around building stronger connections with customers, partners and employees. Hear from key industry leaders on how partnering with Salesforce has enabled them to transform their business and engage their organisation to work together like never before, as well as addressing some of the key trends and challenges for their particular industry.

Trailhead is the fun way to learn Salesforce. Whether you’re a Salesforce developer, admin or user, Trailhead helps you learn the skills to succeed. At World Tour, Trailhead and the community come together for a day of networking, learning and fun. Salesforce leaders and Community experts will present on actionable content designed just for you!

Systems of intelligence giving context to every business process, the dynamic future of work, and the move from personal to intimate computing. Join Salesforce Ventures and key portfolio companies to hear how enterprises can collaborate with and learn from the fast growing startup community.

Small businesses grow faster with Salesforce driving speed and productivity. Check out how small business trailblazers use technology to do more business, outsmart competitors and scale their organisation with the world's #1 CRM.

Salesforce.org impacts thousands of organisations and the millions of people they serve by delivering the world’s best nonprofit and educational technology solutions for free or at a deep discount. It drives community engagement and leverages its unique self–sustaining model to generously re–invest back into the community through strategic grants focused on education and workforce development. You can get involved with Salesforce.org at World Tour by experiencing our partnerships here in London.

For customer service leaders wanting to make service a strategic advantage for their organisations, putting customers at the core. Discover how conversational service can remake you and your organisation as Service Trailblazers. Topics such as artificial intelligence, service journeys, building communities and field service will be featured.

IT leaders today are torn between conflicting mandates. They are asked to keep the systems running, yet also lead company-wide innovation. Make employees and customers happy, yet ensure data security. Do more with less. Learn how IT trailblazers empower the business, innovate with new technology, continuously elevate the employee experience, and connect with customers in a whole new way.

The Salesforce Partner Ecosystem stands on three pillars: Ohana Spirit, Innovation and Customer Success. Hear from a wide range of Salesforce Customers as they share how our partners have embodied these three pillars, and helped them transform their businesses, turning their business challenges, into successes, utilising Salesforce technologies.

At Salesforce we are committed to building a path forward to equality for all. We are taking action across four key pillars: equal pay, equal opportunity, equal advancement and equal rights. We have placed a clear focus on equality as a company, and during the World Tour we will explore different elements of the equality journey and demonstrate how any business can start to embrace Equality For All.

Your success with Salesforce means everything to us. That’s why we’ve created Salesforce Success Cloud (formerly known as Success Services), an entire division designed to maximise your ROI and help you succeed with Salesforce. Our people and services will help you deploy smoothly, learn quickly, grow intelligently, and deliver better customer experiences. Stop by one of our many Salesforce Success Cloud experiences to hear from customers and get best practices on some of today’s hottest topics.