Salesforce and Brexit

On 24 December 2020, the UK and EU concluded a “Trade and Cooperation Agreement” which sets out the framework for the UK-EU relationship effective from 1 January 2021. Salesforce has made provisions to ensure its services are not impacted by Brexit. Customers do not need to take any action to ensure the continuity of services.

We appreciate the detail around Brexit can be complicated so below we have set out answers to frequently asked questions.

Will there be changes to my service after Brexit?

No. Salesforce services will continue to operate as normal and you do not need to take any specific action with us.

Will my organisation’s data flows be interrupted now that the UK has left the EU?

No, your organisation’s data flows will not be interrupted. Under the Trade and Cooperation Agreement, personal data transfers from the EU to the UK are not considered transfers to a “third country” under the EU law for an interim period of up to six months effective from 1 January 2021. Data can therefore continue to be transferred between the EU and the UK without a specific data transfer mechanism during this period.

On 19 February 2020, the European Commission published a draft adequacy decision concluding that the UK provides an adequate level of protection as required under the GDPR. Should the EU adopt the adequacy decision by 30 June 2021, then personal data can be transferred from the EU to the UK on the basis of adequacy thereafter. Regardless of the outcome, Salesforce’s Data Processing Agreement ensures that our customers are covered, and as such, personal data can continue to be legally transferred from the EU to the UK, the UK to the EU, or the UK to the rest of the world when using Salesforce’s services.

What about my Main Services Agreement (MSA) terms with Salesforce - does that need to change?

No change is needed to your MSA now that Brexit has taken place. Whilst the governing law and Salesforce contracting entity may vary, Brexit does not require you to make any changes to your contract. For example, if you are based in a country within the EU, and entered into the MSA with our UK entity Salesforce UK Limited (previously named EMEA Ltd), this is still valid.

Further information

For more information regarding data flows as part of the services you receive from us, please visit our Brexit FAQs here.

The full range of UK government advice on Brexit, including how to get your business ready, can be found here.