Service Cloud

Complete CRM customer service solutions

DESK.COM

 
Pro
 
 
£48

/user/month*
(billed annually)

TRY FOR FREE

Case management

Multi-channel support

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Open CTI

40+ partner apps

Desk Connect for Salesforce

Multi-lingual support

 

See more from Desk.com

 
Business
 
 
£75

/user/month*
(billed annually)

TRY FOR FREE

Includes all Pro features PLUS

Dashboards

Unlimited self-service portals

High volume case exports

Extra API calls

 

See more from Desk.com

SERVICE CLOUD

 
Enterprise
 
MOST POPULAR
£90

/user/month**
(billed annually)

TRY FOR FREE

Console for Service

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base **

Web chat **

Communities for Service **

Social customer service ***

Workflow and approvals

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

 
Unlimited
 
 
£178

/user/month**
(billed annually)

TRY FOR FREE

Includes all Enterprise features PLUS

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100+ admin services

Unlimited online training

Mobile customization and administration

Additional data storage

BEST VALUE
Sales and Service Cloud bundle pricing — over £400 in value
Performance Edition
£200

/user/month*
(billed annually)

TRY FOR FREE

Fully integrated sales and service platform, including all Unlimited features PLUS

Single console view for
Inside Sales

Access to new contacts
and accounts

Auto data cleansing

Goals, coaching, and
rewards for teams

Integrated knowledge
base

Live Web chat

Additional sandboxes

Additional data storage

WATCH DEMO

* All per user products require an annual contract.

** Available for an additional fee.

*** Available as a downloadable application via the AppExchange.

* All per user products require an annual contract.

** Available for an additional fee.

*** Available as a downloadable application via the AppExchange.

Download the full edition comparison chart. 

Questions? Our reps have answers.

You don’t learn everything in life by reading a manual. Sometimes it helps to get a helping hand. If you have questions about products, implementation, integration, or anything else, give us a call. Our highly trained reps are standing by, ready with answers.

Contact us

Questions? Our reps have answers. 0800 0921223

spacer
Live Chat