Customer Service and Support

Introducing the Agentic Contact Center: AI, Channels, CRM All in One

Agents

Introducing the Agentic Contact Center: AI, Channels, CRM All in One

Mar 10, 2026

A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface

Agents

Salesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos

Feb 26, 2026

Salesforce 2025 State of Service Report

Agents

AI Expected to Resolve Half of Service Cases in UK by 2027, Data Shows

Nov 13, 2025

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Agents

Williams-Sonoma, Inc. Deploys Salesforce Agentforce 360 Across Its Brand Portfolio, Elevating Its Premium Customer Support and Experiences to the Next Level

Oct 14, 2025

Announcement: Agentforce IT Service

Agents

Salesforce Turns IT Tickets Into 24/7 Conversational Resolutions with Agentforce IT Service to Enhance Productivity and Reduce Costs

Oct 09, 2025

What Salesforce Learned from Its First Year Using Agentforce

Agents

From Pilot to Playbook: What We Learned from Our First Year Using Agentforce

Sep 18, 2025