Customer Service and Support

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Agents

Williams-Sonoma, Inc. Deploys Salesforce Agentforce 360 Across Its Brand Portfolio, Elevating Its Premium Customer Support and Experiences to the Next Level

Oct 14, 2025

Announcement: Agentforce IT Service

Agents

Salesforce Turns IT Tickets Into 24/7 Conversational Resolutions with Agentforce IT Service to Enhance Productivity and Reduce Costs

Oct 09, 2025

What Salesforce Learned from Its First Year Using Agentforce

Agents

From Pilot to Playbook: What We Learned from Our First Year Using Agentforce

Sep 18, 2025

Agentforce for Partner Community Boosts Ecosystem Support

Agents

Agentforce Boosts Salesforce Partner Support, Handling Over 19,000 Requests Since Inception

Jul 21, 2025

Agents

1 Million Support Requests Handled by Agentforce, and We’re Just Getting Started

Jul 08, 2025

Currencyfair UKI Customer Success

Artificial Intelligence

CurrencyFair Elevates Customer Service with Agentforce

Jul 02, 2025