Connected. Personalised. Mobile.
Build your community.
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behavior, inviting deeper community participation.
Customisation and Branding
Collaborate anywhere, from any device. Access the community through the Salesforce1 Mobile App or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.
Connect your customers.
Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.
Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.
Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.
Grow partner sales.
Sales Force Automation
Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe.
Empower your employees.
Give your files context with secure, social, and mobile file access embedded into your core business processes. Sync files across all devices and bring them into one easily accessible location.