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Learn a new approach to BSS transformation

Gain more BSS (business support system) value from your network by transforming your existing business models.

Many communications service providers (CSPs) have changed their approach to business support system (BSS) transformation. In this new report, we explore how Telefónica has operated with global companies by adding new systems and capabilites.

This new report explores how to get more BSS (business support system) value from your network with applications and services that augment existing business models while also delivering key customer benefits.

TM Forum Report: Next-generation BSS (business support system) the Telefónica way

Download this new report to learn how to:

Transform from BSS (business support system) for B2C and B2B customers at the same time
Work with multiple vendors and a systems integrator instead of a single vendor
Move away from customization to configuration

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About the Author

Jill Wagner, Editorial Lead - Senior Manager

Mark Newman

Chief analyst, TM Forum

Mark has 25 years of experience delivering insights on the future of the telecoms sector to senior-level executives and audiences. His recent research has focused on telco business models, digital transformation, service provider diversification, and the intersection between internet and telecoms. Mark delivers analysis, presentations, strategy sessions and workshops to global audiences, helping them address change as technology and disruptive business models fundamentally transform their businesses. He was Chief Research Officer at Informa Telecoms & Media and Ovum before leaving to set up his own research firm, ConnectivityX, in 2016. He joined the Forum in February 2017.