State of the Connected Customer Report
We surveyed 14,300 consumers and business buyers worldwide to discover the trends shaping the future of customer engagement.
Discover:
- How economic shifts have reshaped customer expectations and behaviors
- The changing ways that customers engage with companies across the buying lifecycle
- Customer sentiments around new technologies like generative artificial intelligence (AI)
Looking for the complete State of the Connected Customer? Fill out the form to read now.
AI Gets More Powerful — and Mainstream
Generative AI has captivated the world with its ability to create brand new content like text, imagery, and video. Customers have many feelings about it — especially curiosity.
Trust Is a Differentiator
Customers’ favorite brands differentiate themselves by grounding engagement in trust. These brands are more likely to be transparent, respect privacy, and adapt to customers' changing needs.
Ethical AI Presents an Opportunity
Customers are wary of AI’s ethical risks, underscoring a strategic opportunity for companies to leverage the technology in innovative ways grounded in trust. In total, 68% of customers say advances in AI make it more important for companies to be trustworthy.
The Future of Customer Experience Is Human-AI Partnership
Customers welcome automation, but human connection remains essential.
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More Resources
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Report
Insights on changing trends, priorities, and challenges defining the profession according to 6,000 global marketers and trillions of outbound marketing messages.
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Article
Learn how to meet customer expectations and lower costs in your contact center.
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Solution
Discover how our Customer 360 products and services can tailor a solution to your business needs by answering four quick questions.
Do you have questions? We help you on your way.
Ask about our products, prices, implementation or anything else. Our experts are ready for you.
Questions? Call us at (+44) 800 086 8530.
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