Salesforce.com Tops 100,000 Subscribers as Verity Signs Three-Year Agreement To Implement CRM Service For Over 200 Employees Worldwide

Sforce, with Verity K2 Enterprise, provides quick and easy access to mission-critical customer data

SAN FRANCISCO, Calif. - September 22, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that Verity, Inc., a leading provider of enterprise software that helps organizations maximize the return on their intellectual capital investment, has signed a three-year contract to implement salesforce.com S3 for over 200 sales, marketing and support professionals worldwide. Using the sforce client/service application platform, Verity plans to integrate salesforce.com with its own K2 Enterprise software to provide its employees with easy access to customer information from multiple sources.

"High quality customer relationship management is our philosophy," said Anthony J. Bettencourt, president and chief executive officer at Verity. "Salesforce.com's innovative sforce architecture, together with the advanced search and categorization capabilities of Verity's K2 Enterprise software, will enable us to manage, track, access and retrieve customers' information in real time, enhancing our ability to serve our customers with the right information at our fingertips at any time."

With salesforce.com S3, Verity will have a single global system that enables the secure management of sales force automation, customer service and support, as well as documents and files, in the appropriate language and currency. Verity will be able to rapidly provide users with single-point access to comprehensive customer information, enhancing productivity and user adoption.

Over 100,000 subscribers worldwide are turning to salesforce.com for powerful on-demand CRM performance," said Marc Benioff, chairman and CEO of salesforce.com. "We are very pleased to have a leader like Verity that has helped us top 100,000 subscribers. The success of our customers is the driving force behind our profitability and our own successes and we will continue to provide benefits such as low risk and cost, high flexibility and rapid deployment to sustain that achievement.

With more than 7,400 customers and 100,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland (NASDAQ: BORL), Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.