Business CRM Solutions

CRM solutions help to deliver more business success for thousands of companies across the globe. The flagship Salesforce CRM solution from salesforce.com is the UK's proven leader in CRM, driving more sales success than any other CRM application currently available.

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With industry-leading user adoption rate, Salesforce CRM offers comprehensive suite of tools, complete with impressive customisation options, which are guaranteed to support any sales process. Increased productivity and sales success make salesforce.com's business CRM solutions the preferred choice for sales representatives, account managers and executives across the UK. And as the Internet's leading SaaS provider salesforce.com is the clear and proven choice for CRM software-as-a-service products helping more companies across more sectors and geographic areas than any other web-based CRM solution.

Ideal for large, medium and small businesses alike, Salesforce CRM solutions offer proven business benefits:

  • Point-and-click customisation for CRM solutions to fit the different ways sales teams sell
  • Real-time analytics to empower businesses to improve decision making
  • Instant global deployment of CRM solutions enabling offline, online and mobile use
  • Award-winning results that that easy for all users to access

Look at any successful company and you will see a well organized and effective sales process. With Salesforce.com's CRM products you'll know that your sales teams are working together efficiently ensuring that your revenue continues to grow.

CRM Solutions for Sales

CRM solutions from Salesforce.com provide sales teams with a comprehensive real-time 360 degree view of customers and clients view which is shareable with support and marketing, so you can follow and optimise your pipeline with a view to closing more deals than you would be able to using traditional CRM sales software solutions.

To achieve business success, your CRM solution must be adopted by the entire extended sales team; from junior sales assistant, right up to top management executives. Salesforce CRM solutions have the highest adoption rates amongst business CRM solutions available today.

  • Loved by sales reps, Salesforce CRM solutions make their jobs easier, not harder. Salesforce CRM can be easily accessed online, offline, or via mobile; it integrates with the third-party software such as Microsoft Office and Outlook; has a user interface which is rated "simple and intuitive" by PC Magazine. In short, salesforce.com CRM is the ideal sales CRM solution.
  • Essential for managers. Managers require a clear view of their sales teams' activities and pipelines. The right business CRM solution offers effective opportunity management and forecasting, complete with customisable, real-time and dynamic CRM reports. Sales managers will be confident that team productivity is maximised.
  • Trusted by senior management. Executives need fast, accurate answers to their critical business queries. With unique customisable reports and analytics, executives will have access to the real-time answers and business insight they expect – with just a single click.

Traditional CRM software solutions may provide all the elements you're looking for (and many more features that you don't actually need), but will they be comprehensively adopted by your sales teams? Salesforce.com business CRM solutions and products give you the power you need with the added bonus of having no software to maintain. Put the power of cloud computing CRM solutions to work for your business.

Award-winning CRM business solutions from Salesforce.com offer many more features, more impressive customisation capabilities, easier integration with other software, and the best end-user experience, for all users of the CRM system. Most importantly, thanks to our cloud computing model, your business CRM solution can be deployed instantly to users around the globe, freeing you from the constraints of traditional software CRM software, with their hidden costs, disappointingly high failure rates, unacceptable risks, and protracted software implementation delays.

Business CRM Solutions for Increased Sales

The CRM sales solutions from Salesforce.com give businesses the upper hand with their company sales data. Salesforce CRM empowers companies to manage their people and processes much more effectively, so Sales and Business Development teams can close more deals, and sales representatives can utilise their time better to focus more selling and spend less time on administrative duties.

  • Lead Management. In order to achieve sales success, sales leads and lead distribution must be managed effectively. With salesforce.com's CRM solution, you can easily track your prospect inquiries and seamlessly route your qualified business leads through to the right people. Your sales representatives have instant access to the latest sales prospects, ensuring leads are never lost or abandoned.
  • Opportunity Management. CRM business solutions enable your sales teams to work together more efficiently to close deals faster by providing a single point for updating information on deals, tracking opportunity milestones, and for recording all opportunity-related events and interactions.
  • Account and Contact Management. Salesforce.com's business CRM solution gives your company a 360-degree view of each and every client and customer. Using business CRM solutions, your sales teams can acquire detailed knowledge of every account and contact, facilitating collaboration and improved communication across all levels of the business, and building and maintaining strong, durable customer relationships.
  • Approvals and Workflow. Salesforce.com business CRM solutions offer workflow management and automation capabilities and these CRM solutions can be easily customized to fit your organisation's unique sales processes. The end result is far greater control over your routine activities, the elimination of redundant and unnecessary tasks, automation of approvals, and adherence to your business processes.
  • Sales Forecasting and Pipeline. Global customisable forecasting capabilities within the salesforce.com's business CRM solution give organisations clearer visibility into their sales funnels and pipelines. Accurate, reliable and timely forecasts of revenue and customer demand will help sales managers increase pipeline, achieve closure on more deals, increase profits for the company, and align expenses with the associated revenue growth.
  • Reports and Dashboards. With customisable real-time CRM reports and dashboards, sales managers and executives enjoy instant access to the data and analysis they need to effectively run the business. Business CRM products from salesforce.com include at-a-glance dashboards which pull all CRM report data together, providing instant and un-restricted access to a consolidated, real-time view of live sales data.
  • Sales Content Management. With business CRM solutions from salesforce.com, your sales reps have access to up-to-date and pertinent documents relating to the opportunities they are dealing with. Salesforce CRM users can easily produce sales documents including competitive information, datasheets, presentations, along with other essential corporate documents. Using the tagging, rating, and subscription features that are part of the salesforce.com's business CRM, sales representatives will be able to quickly access all the material they need to close deals faster.
  • Mobile. On-the-road reps can be as productive as their office-based colleagues, with instant access via BlackBerry, iPhone, or Windows Mobile devices.

Business CRM solutions for sales, from industry leader salesforce.com, are the right answer for sales teams that want to get ahead of the competition, in today's challenging economy. We also have tailored CRM systems for small businesses, that makes tracking customer information and interactions a snap.

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Get the support and training you need, when you need it

A plan to match your support, training, and administration needs

When you're using Salesforce, you want to get the most value. We offer a unique combination of support, training, and administration expertise to promote user adoption, increase productivity, and ensure high ROI.

Choose the plan that's right for you

We have three plans that benefit businesses of all sizes. Our most successful customers like the Premier Success Plan, which offers faster response, 24x7 coverage, and comprehensive training for everyone. To learn more, contact us.

 

*For companies with over 50 CRM licenses or minimum of $12,000 annual support subscription.
**For companies with over 50 CRM licenses or minimum of $20,000 annual support subscription.

 

Standard Success Plan

Every customer gets easy access to support with the Standard Success Plan

All of our customers receive this plan to ensure their systems are supported. Our Standard Success Plan, included with each license, provides:

  • Online case submission
  • Unlimited use of our "Getting Started" online course catalog
  • Online assistance through knowledge articles and community resources
  • Phone support during local business hours
  • Standard 2-business-day query response

This is a great plan for a company that needs standard guidance getting started. If you need faster response, 24x7 support coverage, and a comprehensive training solution, turn to the Premier Success Plan.

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Premier Success Plan

Fast and complete coverage with the Premier Success Plan

This plan is the perfect mix of support and training. When you have support questions, we have the expert answers, any day, anytime. Our Salesforce-certified support reps are here to assist you so you can get answers or resolve issues quickly, and get back to work knowing you’re covered.

Whether you need end-user training in a particular Salesforce product, or need to educate your Salesforce admins and developers, this is the plan for you. Access our complete library of more than 100 online courses to build expertise in Salesforce products, drive value, and maximize ROI. The Premier Success Plan includes:

  • Unlimited access to our entire online course catalog
  • 24x7 toll-free phone support
  • Priority case queuing and routing
  • Quick 2-hour response time
  • An assigned support account rep*
  • Force.com code troubleshooting
  • Customizable end-user course templates
  • Premier Success Review** to measure usage and trends

The Premier Success Plan is available for an additional fee when purchased with either salesforce.com’s Professional or Enterprise editions. It is ideal for any size company, with or without administrators. Compare success plans to see which is right for your business. To find out more about the Premier Success Plan, contact us.

*A designated support account rep is assigned to customers that have over 50 CRM licenses or a minimum $12,000 annual support subscription.
**Customers that have over 50 CRM licenses or a minimum $12,000 annual support subscription will receive a Premier Success Review.

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Premier+ Success Plan

Add administration expertise with the Premier+ Success Plan

Cover all of your bases with this plan: support, training, and administration. It’s what the + is all about. The Premier+ Success Plan gives you all the benefits of Premier, including a support rep assigned to your company*, priority case routing, 2-hour response time, 24x7 phone support, unlimited usage of our entire online course library, plus one very helpful addition: access to your own team of expert Salesforce administrators. This lets you focus on design and management while we support your configuration.

In addition to all the support and training benefits included in Premier Success Plans, with Premier+ you also receive:

  • Access to our pool of Salesforce Certified Administrators who can configure and maintain your Salesforce edition
  • Includes more than 100 administrative services
  • Premier Success Review** to measure usage and trends

The Premier+ Success Plan is included with salesforce.com’s Unlimited Edition, or available for purchase with the Professional and Enterprise Editions. Take a moment to compare success plans, get the Success Plans datasheet, or contact us about all the pluses of this plan.

*A designated support account rep is assigned to companies with over 50 CRM licenses or a minimum $20,000 annual support subscription.
**Customers that have over 50 CRM licenses or a minimum $20,000 annual support subscription will receive a Premier Success Review.

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