Agentforce Voice brings natural, context-aware conversations to every phone call, app, and chat window - built on the CRM data that powers your business, at a scale only Salesforce can deliver.
Select a use case to hear how Agentforce handles real customer conversations.
‘I see your order hasn’t arrived yet, I’m on it. I’ve already filed a replacement and you’ll have tracking by end of day. Is there anything else I can help with?’
‘Got your request! Looks like you need access to the analytics dashboard. I’ve submitted the approval, you should be all set within the hour.’
‘Hi, just following up on the proposal I sent over. I noticed a couple things that might be a better fit for your team size, happy to walk you through it whenever works for you.’
‘Hey, just confirming I’m headed your way, about 20 minutes out. I’ve got the part on the truck, so we should have you back up and running pretty quickly.’
‘Hey, thanks for reaching out! So I just pulled up your account, and I can see exactly what happened. Let me walk you through it if you have a moment.’
“Looks like you’ve got a return on your recent order. Good news, I already took care of it! Your refund should be back to you in two to three days. Anything else I can help you out with?”
“Hello, I have taken your case in hand. Your parcel hasn’t arrived yet, I’m sorting it out immediately. A replacement has already been triggered and you will receive the tracking number by this evening. Is there anything else I can do for you?”
“Hello, I have received your request. This is about access to the analytics dashboard, is that right? I have submitted the validation, you should be operational within an hour.”
“Hello, I’m taking the liberty of getting back to you regarding the proposal I sent you. I have identified some adjustments that would better suit the size of your team. I am available to discuss this at your convenience.”
“Hello, I can confirm that I am on my way, I’ll arrive in about twenty minutes. I have the part with me, the work should be quick. See you shortly.”
“Hello, I’d be happy to help. I can see that your order hasn’t arrived yet, and I’m already handling it. I’ve created a replacement straight away and you’ll have your tracking number by the end of the day. Is there anything else I can help you with?”
“Hello, I’ve got your request. You need access to the analytics panel, right? I’ve sent the approval right now, you’ll have it ready in less than an hour.”
“Hello, I’m calling to follow up on the proposal I sent you. I’ve reviewed some details that I think are better suited to your team’s needs. I’d be happy to explain when you have a few minutes.”
“Hello, I can confirm that I’m on my way, I’ll arrive in about twenty minutes. I’m bringing the spare part, so as soon as I arrive we’ll sort it out. See you shortly.”
“Hi, how are you? I’ve already seen that your order hasn’t arrived yet, don’t worry, I’m already sorting it out. I’ve opened a new shipment now and the tracking code will reach you today. Do you need anything else?”
“Oi, estou passando para dar um retorno sobre a proposta que enviei. Revi alguns pontos que acho que fazem mais sentido pro tamanho da sua equipe. Quando tiver um tempinho, posso te explicar direitinho.”
Create new or enable existing agents with voice, directly from the Agentforce Builder you already know. By extending the same low-code tools to voice agents, you can design, test, and deploy agents faster without switching platforms, ensuring consistency across every channel while reducing complexity for your teams.
Agentforce Voice is native to the Salesforce platform. Voice-enabled agents use the same subagents, actions, and data that power your existing agents, making them more than conversational. They’re context-aware, able to resolve tasks using your CRM, flows, and APIs. The result is a customer journey that feels connected and efficient on any channel.
Engage customers with rich, interactive voice conversations wherever they reach you — on the phone, through click-to-talk on your website, or directly in your mobile app. Deploy once and scale across channels to offer consistent service experiences that feel natural and responsive, so customers always have access to the support they need, in the channel they prefer.
Personalise every interaction by giving your voice agents a complete view of the customer — history, preferences, and past conversations, pulled directly from Salesforce. This context lets agents anticipate needs, resolve issues faster, and deliver service that feels deeply personalised, building trust and long-term loyalty with every conversation.
Deliver fast, natural conversations with a platform designed to respond in real time. Agentforce Voice combines advanced reasoning with ultra low-latency performance, so customers can speak without awkward delays and conversations flow naturally.
Go beyond answering questions. Empower voice agents to take meaningful action — updating records, creating cases, triggering workflows, or connecting to APIs, all in real time and within Salesforce. Completing tasks directly reduces customer effort, speeds up resolutions, and maximises value.
Select from a range of pre-built, high-quality voices to represent your business the way you want. With multiple options available, you can choose the tone that best fits different use cases, audiences, or customer needs, so interactions feel familiar and engaging from the very first call.
Deliver fast, natural voice experiences across phone, web, mobile, messaging, and employee apps.
Give customers a hands-free to ask questions, complete tasks, and get personalised help without interrupting what they’re doing in your app.
Let customers speak naturally with an agent while they browse, compare products, or troubleshoot issues with voice and text connected in the same session.
Customers can send voice messages and interact naturally with an AI agent directly within WhatsApp, without switching channels or making a phone call.
Everything about Agentforce Voice in one place: how the pipeline works, what deployment actually takes, and where it’s already driving results.
Two Agentforce engineers get honest about what makes voice AI hard to build right, and what separates the implementations that stick from the ones that don’t.
Florida Prepaid turned an overwhelmed contact centre into a self-service engine, going from 10% to 75% call deflection. Here’s exactly how they did it.
Adecco needed to reach every candidate faster without losing the human touch. Agentforce Voice made both possible at scale.
Take a closer look at how agent building works in our library.
Launch Agentforce with speed, confidence, and ROI you can measure.
Tell us about your business needs and we’ll help you to find answers.
Agentforce Voice is an AI-powered voice agent that automates customer service interactions. It handles routine calls and provides instant, conversational responses, freeing up human agents to focus on more complex issues.
Unlike traditional Interactive Voice Response (IVR) systems, Agentforce Voice uses natural language processing (NLP) to understand context, intent, and sentiment. This allows it to engage in fluid, human-like conversations rather than relying on rigid, pre-defined menus.
Yes, Agentforce Voice integrates seamlessly with your existing CRM and other back-end systems. This allows it to access real-time customer data, update records, and trigger automated workflows to provide personalised and efficient service.
Agentforce Voice is designed to identify complex or emotionally charged situations. When a query is beyond its scope, it seamlessly transfers the call to a live human agent with the full conversation history and relevant customer context, ensuring a smooth and informed hand-off.
Agentforce Voice is primarily used for customer service to handle enquiries and technical support. However, its capabilities extend to sales, with uses like lead qualification and appointment scheduling. It also improves internal operations by assisting with tasks like real-time sales coaching and knowledge retrieval for employees.
AI voice agents offer 24/7 availability, consistent service quality, and increased scalability to handle high call volumes. They can significantly reduce operational costs and improve customer satisfaction by providing faster response and resolution times.
Voice AI agents act as a force multiplier in your agentic enterprise, handling routine and repetitive enquiries. These AI agents free employees from mundane tasks, allowing them to dedicate their time and expertise to solving intricate problems, providing empathetic support, and building stronger customer relationships.
Agentforce Voice is GA in all regions and available in English (US/UK/AU). Additional language support will follow on a phased rollout.
