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Service

State Of Service: Key Highlights For APAC

With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.

With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.

The demands of the Fourth Industrial revolution are transforming service, with agents – and field agents in particular – becoming crucial to revenue growth.

Here, we explore APAC and global service trends, tracking changing roles of service and field service agents, technology and channel adoption, challenges, collaboration, and more.

Service Trends and Insights: APAC vs Global

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The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.

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