Top 10 Customer Service Trends for 2024
Discover how to leverage cutting-edge trends like AI-driven support, centralised data, and ethical business practices to revolutionise your customer service in 2024 and beyond.
3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
Your Contact Centre Can Earn Money for Your Company, Too
Every contact centre call costs your business. With these practical steps, you can improve efficiency, enhance the customer experience and increase your contact centre revenue.
3 Ways to Exceed Your Customers’ Expectations by Keeping Your Promises
Evolve your business to make sure your employees are exceeding your customers’ expectations. Here are three ways to do just that.
6 Tips for Designing an Amazing Self-Service Portal
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
How Salesforce Helped PaySauce Transform From a Startup to a Scale-Up
Moving to Salesforce was a big jump for SaaS employment solutions platform PaySauce. But as the platform’s Head of Sales and Marketing explains, the move was essential in bringing the team on the same page and helping them gear up for growth.
How BizCover Services 200,000 Small Business Customers With Smart Business Automation
It is no small task to scale a customer service team to handle 200,000 complex customers, across multiple jurisdictions. With a team of just 20 people it seems near impossible — but as BizCover have proved it can be done. Brad Hoyle, Operational Excellence Manager at BizCover shares how the team tailored their use of Salesforce from manual case management into transformative highly automated business systems.
Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation
Our ‘Great Minds of Service’ webinar series is underway, and we’ve already heard crucial insights and advice from experts and Trailblazers. In this blog, we’ll deconstruct some of the most compelling numbers we’ve heard so far and look at how you can take similar approaches to transforming customer experience in your business.
Customer Service Essentials In Retail This Holiday Season
With holiday season approaching, we are bringing retailers 12 ways to offer excellent customer experience in your retail business — online or in person.
The New Era of Business Innovation: Service as a Connected Experience
If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes, Executive of Digitisation for Consumer & Small Business, to hear her thoughts on how the architects of the new future of work will design the next era of business innovation.