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Derek Laney

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Derek Laney is Head of Solutions and Product Marketing, Asia Pacific at Salesforce. He tweets @derektweets.

Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation

Our ‘Great Minds of Service’ webinar series is underway, and we’ve already heard crucial insights and advice from experts and Trailblazers. In this blog, we’ll deconstruct some of the most compelling numbers we’ve heard so far and look at how you can take similar approaches to transforming customer experience in your business.

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