What is Live Chat, and How is It Important to Your Customers?
Demystify Live Chat on Salesforce with our comprehensive guide. Discover how this real-time communication tool enhances customer engagement, streamlines support, and accelerates sales. Uncover the key features and benefits of Live Chat to revolutionise your Salesforce experience.
3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
Unveiling the Power of Customer Strategy Frameworks: A Comprehensive Guide
Explore the power of Customer Strategy Frameworks in our insightful piece. Uncover proven methodologies on Salesforce to refine customer interactions, foster loyalty, and strategically propel your business towards unparalleled success. Dive into the art of customer-centric growth.
How To Pitch Tech That Will Transform The Customer Experience And Boost ROI
With economic headwinds putting the pinch on budgets, sales, marketing, IT and service leaders need to be across the technology trends that will help them deliver more with less.
Your Contact Centre Can Earn Money for Your Company, Too
Every contact centre call costs your business. With these practical steps, you can improve efficiency, enhance the customer experience and increase your contact centre revenue.
3 Ways Generative AI Will Reshape Customer Service
What will this emerging technology mean for service teams? Here are early thoughts.
How to Use Data to Meet the Demand for Personalised Customer Service
Using the data that your customer service reps already have, your team can provide empathetic care for complex issues, and rely on automation to handle simple requests.
3 Ways to Exceed Your Customers’ Expectations by Keeping Your Promises
Evolve your business to make sure your employees are exceeding your customers’ expectations. Here are three ways to do just that.
6 Tips for Designing an Amazing Self-Service Portal
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
How True Alliance Helps Design Lifelong Relationships
Every business wants to craft long-lasting relationships with their customers — and that’s particularly true in fashion, which calls for up-to-the-minute connection.