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author name

Matt Kravitz

author title VP, Service Cloud Product Management, Salesforce
author bio

Matt Kravitz, Salesforce VP of Service Cloud Product Management and former customer service leader at Disney Streaming (Disney+ and Hulu) has worked with some of the world’s most interesting and complex organisations to help them deliver service excellence. Creator of the Good to Great Framework, Matt is practical and authentic, he looks not only at the technology but also at the people and processes necessary to move organisations from Good to Great, leading with Service.

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