Nick Gill

The State of Sales and Industrial Marketing 2021: Putting Industry 4.0 Into Practice – 2nd edition report presents a series of challenges for the manufacturing industry, especially when in the context of the present and future of work. Nick Gill, Regional Vice President — Manufacturing, Automotive, Mining, Oil and Gas at Salesforce unpacks the key findings.

Many manufacturing companies are still playing catch up when it comes to understanding what’s involved in creating great customer experience. Here, industry leaders share their experience of delivering B2C style experiences in a B2B dominated sector.