Agentforce

Small businesses can put AI to work directly inside Salesforce Suites, now powered by Agentforce, turning customer data and context into action across every team.

This year, Agentforce World Tour Sydney brought together 10,000 peers, partners, and Trailblazers to explore how businesses are putting AI agents into action.

From ideation to optimisation, the agent development lifecycle is helping organisations reimagine how they design, deploy, and evolve AI agents across the Agentic Enterprise.

A single pane of glass to supervise and optimise your growing digital laborforce? There’s an app for that.

Evaluation tools for agents are still an emerging technology, but there are plenty of ways to assess your agent’s performance today.

Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust.

These proven strategies will take your customer service to the next level this year.

Now that the excitement of Dreamforce 2025 has settled, the true significance of the announcements has become clear for Australia and New Zealand. This is the definitive launch of the Agentic Enterprise.

In this seamless ecosystem, conversations become actions, AI agents sit right in workflows, and workforces scale up or down to meet customer demand.

There's not enough manpower or hours in the day, to follow up on the thousands of sales prospects coming onto our radar every day. Agentforce changed the game.