With customer experience now the key driver of business success, the goal is to make it easy for your employees to manage customer experiences — which is what Salesforce Customer 360 is all about.
Salesforce commissioned Forrester Consulting to delve into the current and future state of CRM system adoption, uses, and experience. Divisha Gupta, Director of Content Strategy at Salesforce APAC shares the key findings.
Small business transformation isn’t easy, especially with limited resources and time. Here are the most common business goals and specific digital solutions that can help you achieve them.
“What exactly does Salesforce do?” and “How can today’s CRMs boost my business?” These are some of the questions our Salesforce team hears every day. They’re good questions, so we thought we’d tackle them head-on, and look at ten ways Salesforce can give your business a boost.
It’s time to rethink how you’re putting the customer at the centre of your business. With customer experience now the key driver of business success, the goal is to make it easy for your employees to make it easy for your customers – which is what Salesforce Customer 360 is all about.