Evlynn Hayes, Manager, Seniors Card & Business Services at the Office for Ageing Well, shares how the Seniors Card team were able to respond quickly and be there for their members when it counts.
In 20+ years of working in customer service, EVP Customer Support Jim Roth would have never guessed that we would move completely out of the contact centre in a matter of weeks –…
Sales teams are currently facing unprecedented challenges when it comes to selling and building relationships during the current COVID-19 situation.
Salesforce Senior Vice President of Employee Marketing and Engagement Jody Kohner provides a lens into the rapid changes taking place at our company as Salesforce adapts to life and work during a pandemic.
Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time.
In a crisis, the traditional ways of doing business don’t always work. And just a month into the COVID-19 pandemic, retailers are already experiencing disruptions.
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service teams are now closing or are already closed, and they may remain closed for several months to come.
‘At work’ has, for many of us, always meant a physical space. But now companies, communities, schools and organisations of all kinds are reconciling how to adjust to working from home.
In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for senior executives, small business leaders and those in between
Pivot, pivot, pivot! We spent 10 days turning Salesforce’s largest APAC event, attracting more than 10,000 onsite attendees and taking more than six months to organise into Salesforce World Tour Sydney, a fully virtual event.
