Open Banking in Australia is introducing previously unimagined levels of customer experience and powerful competitive advantage for organisations. Gareth Gumbley, CEO of Frollo, shares how to get started.
Salesforce’s Stuart Ward draws on insights from the new Customer Imperative in Financial Services report to discuss how banks and insurers can use data and technology to create the personalised experiences customers crave.
Running a business and improving a business are two separate tasks, and the former tends to leave very little time for the latter. SMB Trailblazers are finding creative, tech-enabled solutions that help them juggle both.
In today’s financial services landscape, personalisation and great digital experiences are a must. Here’s how fintechs are raising the bar to meet new customer imperatives.
Sassoon Grigorian spoke with workforce experts Patrick Kidd, CEO of Digital Skills Organisation, and William Sim, VP, Trailhead Academy, Salesforce to find out how to bring business, government and employees into the next digital wave.
If there’s anyone who’s seen a huge variety of transformation projects, it’s Jackie Cook, Salesforce’s Senior Director of Transformation. In this infographic, Jackie breaks down the shared traits of the most successful transformation projects she’s seen to date.
A new report produced by Bain & Company and Salesforce, ‘The Customer Imperative in Financial Services: Permission to Personalise’, reveals expert insights and industry trends.
The word ‘transformation’ can conjure images of surprise makeovers and radical overnight changes. But digital transformation projects are a lot less passive. They typically take a lot of time, effort and planning.
Aussie success story Shootsta shares their story. VP Global Marketing, Lauren Stephenson explains how they used Salesforce and DocuSign to establish better, tech-enabled processes, as well as what other businesses can do to drive transformation more broadly.
The rise of virtual selling isn’t new, but the COVID-19 pandemic has taken it to new heights. With the effects of COVID-19 an ongoing challenge, sales professionals need to find ways to leverage technology and data to better optimise the virtual sales process. Our new e-book Boost Sales Productivity is full of tips sales leaders can use to navigate this process — here’s a snapshot of some of the insights you’ll find inside.
