Digital tools were critical to the public health response to COVID-19 in Australia and New Zealand. Epidemiologist Karen Hay describes how digital transformation helped health departments manage the outbreak and why it's worth maintaining your investment.
In a year dominated by changes for the public sector, new research reveals a critical consistency: citizens expect government services to be the same calibre or better than the best private-sector companies in the world — and the vast majority are willing to share data to get it.
The South Australian Government and Salesforce have signed a Memorandum of Understanding (MOU) to help government and business accelerate the state’s journey to net zero.
Remote work, artificial intelligence, employee experience, and data security are the emerging trends that will shape the public sector in 2022.
Best-selling author and speaker Chris Helder recently explained seven steps for absorbing uncertainty and affecting positive change.
From emergency services to health care, trust loomed large in the public sector sessions at Dreamforce 2021. Here are some of our favourite highlights that show how public sector leaders from all over the world are adapting to uncertainty, building trust and creating efficiencies that help deliver improved customer outcomes.
If there’s anyone who’s seen a huge variety of transformation projects, it’s Jackie Cook, Salesforce’s Senior Director of Transformation. In this infographic, Jackie breaks down the shared traits of the most successful transformation projects she’s seen to date.
Need to move fast on transformation? You’re not alone. Here’s why people need to be front and centre – and how to drive successful change.
In the second and most recent Trust Imperative report, we found modest gains in trust but huge upticks in the amount of people accessing digital services from government. With customer expectations rising, how can government keep building on trust and earning permission to personalise services? Watch this infographic for some possible answers.
In research that builds on last year’s Trust Imperative report, we found that three out of four people expect personalised government services. But they also want a clearer understanding of the benefits and…