New Research: 91% Citizens Willing to Share Data With Government
In a year dominated by changes for the public sector, new research reveals a critical consistency: citizens expect government services to be the same calibre or better than the best private-sector companies in the world — and the vast majority are willing to share data to get it.
The Road to Net Zero With the South Australian Government
The South Australian Government and Salesforce have signed a Memorandum of Understanding (MOU) to help government and business accelerate the state’s journey to net zero.
How public sector organisations will transform in 2022
Remote work, artificial intelligence, employee experience, and data security are the emerging trends that will shape the public sector in 2022.
7 ways the public sector can lead through uncertainty
Best-selling author and speaker Chris Helder recently explained seven steps for absorbing uncertainty and affecting positive change.
Dreamforce public sector highlights trust, uncertainty and innovation
From emergency services to health care, trust loomed large in the public sector sessions at Dreamforce 2021. Here are some of our favourite highlights that show how public sector leaders from all over the world are adapting to uncertainty, building trust and creating efficiencies that help deliver improved customer outcomes.
Infographic: 3 key success factors for major transformations
If there’s anyone who’s seen a huge variety of transformation projects, it’s Jackie Cook, Salesforce’s Senior Director of Transformation. In this infographic, Jackie breaks down the shared traits of the most successful transformation projects she’s seen to date.
Leapfrogging Forward Requires Putting People First – Here’s How
Need to move fast on transformation? You’re not alone. Here’s why people need to be front and centre – and how to drive successful change.
Infographic: 5 ways government can build on new gains in trust
In the second and most recent Trust Imperative report, we found modest gains in trust but huge upticks in the amount of people accessing digital services from government. With customer expectations rising, how can government keep building on trust and earning permission to personalise services? Watch this infographic for some possible answers.
Trust in Government Has Increased Giving Permission to Personalise Within Parameters
In research that builds on last year’s Trust Imperative report, we found that three out of four people expect personalised government services. But they also want a clearer understanding of the benefits and…
How Government And IT Trailblazers Are Forging A Better Future
In the final two episodes of Salesforce Live: Australia & New Zealand, we heard Trailblazers, leaders and experts weigh in on what’s next for two distinct areas: Government and IT & Admin. While most of the challenges were different, many of the opportunities and paths forward shared some common themes. See the highlights and key takeaways below or watch the sessions on demand.