The latest edition of Saleforce’s annual State of Connected Customer Report finds that customers expect retailers to have a clear brand purpose now more than ever before. Here's why customer experiences have changed and how retailers can show they’re walking the talk.
When organisations face challenges or uncertainty, what does a path forward look like? We found out during a recent Leadership Circle discussion.
In a year dominated by changes for the public sector, new research reveals a critical consistency: citizens expect government services to be the same calibre or better than the best private-sector companies in the world — and the vast majority are willing to share data to get it.
Jen Howard, Vice-President, Canva for Teams, Salesforce's Pip Marlow, EVP and CEO, ANZ and ASEAN, and Tiffani Bova, Global Growth and Innovation Evangelist, chat about sales productivity tips for our new economic climate. Here’s Tiffani’s wrap up.
Want to deliver a personalised customer experience? Here’s how you can meet their expectations.
At the latest Retail and Consumer Goods Summit, we discussed how brands can stay ahead of the curve. Here are three tangible takeaways you can apply to your business.
For the seventh consecutive year, we’ve been named in the top three of Australia’s Best Workplaces. Pip Marlow shares why a great workplace depends on constant innovation.
